Sales Training Manager
Contract: Maternity Cover
Location: Flexible hybrid working style with three days in the London office
The role
The UK and Ireland cluster is the second largest market within Pandora and is recognised for its advanced, future-thinking, proactive approach to growth-focused performance, capability building and innovation. This role plays a critical part in driving measurable sales impact through strategically designed training initiatives with clear ROI and direct linkage to KPIs and sales performance.
As Sales Training Manager, you will operate as a trusted business partner, working in close collaboration with the Sales Director, District Managers and Head Office functions to translate business priorities into targeted, high‑impact capability solutions. You will be accountable for building a clear, commercially aligned sales training strategy, leading the end‑to‑end design, delivery and evaluation to ensure it directly supports commercial objectives.
This role requires strong commercial judgement, the confidence to make informed business decisions and the ability to set clear direction that influences performance at scale
You will lead and develop a team of 8 sales training professionals, with a strong focus on building capability, trust and sustainable performance. You will foster an open and inclusive environment that encourages ideas, feedback and innovation, while actively prioritising team growth, development and engagement. Through strong leadership and collaboration, you will create a culture of accountability, continuous improvement and shared ownership of results.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
Our people
Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.
As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.
What to expect from the role
Key Responsibilities
- Partner with sales and business leaders to align training priorities to the overall sales strategy, building and delivering a commercially aligned sales training strategy that strengthens capability and drives performance, increases customer satisfaction and loyalty
- Work with Global Training functions and Sales Director to propose and influence strategic training programs for the local cluster
- Ensure all training activity demonstrates clear ROI and measurable impact on sales performance and customer experience
- Build strong, collaborative relationships with the Sales Director, District Managers and Head Office functions
- Use data and insights to shape training priorities and make informed business decisions
- Influence and engage senior stakeholders through clear, compelling communication
- Champion a culture of continuous improvement, evaluating and evolving training interventions to innovate and meet the needs of a high-performing, forward-thinking market
- Understand industry standards and benchmarks to ensure Pandora is seen as a market leader in service and standards
The successful candidate
- Strong business acumen with the ability to connect training to commercial outcomes
- A strategic mindset with the ability to translate vision into practical execution
- Highly developed influential communication skills, able to engage and challenge senior stakeholders
- Self-motivated, strategic thinker, driven by results and able to go beyond the obvious to pursue bold ambitions
- Confident decision-maker with a pragmatic, data-led approach
- Proven experience as a Sales Training Manager or in a comparable senior sales role
- Experience in a sales training or equivalent sales leadership role
- Candidates currently working within another Pandora cluster seeking a developmental opportunity, or
- Members of the existing BRIS sales team ready to step into a broader, strategic role
Craft Your Future with Pandora: A Career Built Around You
At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.
What We Offer
Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:
- Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
- Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
- Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
- Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
- Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
- Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
- Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
- Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
- Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
- Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.
Your future is waiting – craft the incredible with Pandora!
Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
