Retail HR Business Partner
Madrid, Spain
Reporting to the HRBP Manager, Iberia, you will act as the HR point of contact for Regional Sales Managers (RSM) and Divisional Sales Managers (DSM) and the store population, advising in people management, headcount management, legal aspects, people performance and career pathways as well as managing general HR activities.
Working closely with the sales department, the HR Retail Business Partner actively supports discussions about company best practices and supports change management projects within the retail space.
This is a 6 month contract to cover for a maternity leave
WHAT YOU’LL DO:
People Management – Retail Population
- Act as a strategic business partner to key Retail stakeholders, including DSMs and RSMs, providing guidance and support on all people-related matters.
- Ensure the consistent application of HR policies, procedures and company guidelines across the retail network.
- Support the monitoring, control and adaptation of the people budget in stores, in alignment with business needs and organizational priorities.
- Partner closely with Retail leaders to anticipate people challenges and propose effective HR solutions that support business performance.
Performance Management
- Guide and support leaders throughout the full performance management cycle, including goal setting, performance reviews and ongoing feedback conversations.
- Support managers in addressing performance concerns in a fair, consistent and legally compliant manner.
- Oversee the implementation of performance cycles and monitor relevant people-related KPIs.
- Actively participate in the annual salary review process, ensuring alignment with the company’s meritocracy principles and internal guidelines.
- Support the identification of talent, high-potential employees and successors across the retail population, contributing to robust talent mapping and succession planning.
Employee Relations
- Act as the main point of contact for employee relations matters, ensuring compliance with labour legislation and internal policies.
- Manage disciplinary processes, investigations and conflict resolution cases in a fair, objective and consistent way.
- Manage and support interactions and negotiations with unions and employee legal representatives, where applicable.
- Promote a safe, inclusive and respectful workplace culture across the retail network.
- Provide guidance to managers on sensitive people matters, ensuring risks are identified and managed appropriately.
Talent & Development
- In collaboration with the Talent Acquisition team, support and oversee recruitment processes to ensure timely and high-quality hiring for retail positions.
- Build and maintain strong talent pipelines for seasonal, permanent and leadership roles.
- Oversee onboarding processes to ensure new starters are effectively integrated, supported and connected with the relevant training resources.
- Support the implementation of development programs focused on leadership, operational excellence and retail efficiency.
- Contribute to succession planning and internal mobility initiatives, ensuring career development opportunities are identified and promoted across the retail network.
Culture & Engagement
- Drive employee engagement and wellbeing initiatives across the retail network.
- Foster a positive team environment aligned with the company’s values and culture.
- Promote diversity, equity and inclusion across all HR practices and people-related processes.
- Act as an ambassador of the company culture, reinforcing behaviors that support collaboration, accountability and high performance.
WHO ARE WE LOOKING FOR ?
- 3 years of experience in an HR Business Partner role within a retail or FMCG organization
- An understanding of working in a matrix environment with international working relationships
- Fluent in Spanish and English
- Excellent MS Office knowledge (with a focus on Excel and PowerPoint)
- Ideally, experience on SAP Success Factors (SIRH)
- Good knowledge of Spanish labour law
- Excellent analytical and administrative skills with a strong attention to detail
- Strong ability to communicate clearly and influence effectively across different stakeholders
- Team and collaborative spirit
- Strong organizational and planning skills
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.
