Sales Training Specialist (North Division)
Location: Field-based across North store portfolio
Contract: Permanent
The role
As a Sales Training Specialist, you will be responsible for driving commercial performance and elevating customer experience across our stores in the North division by developing and delivering impactful training solutions. You will partner closely with Regional Sales Managers and store leadership to identify capability gaps, design targeted learning interventions, and coach teams to deliver excellence in selling, service, and operational execution.
This role blends strategic insight with hands-on facilitation, requiring a strong commercial mindset, exceptional coaching skills, and the ability to inspire high-performing teams across a diverse store portfolio. This role is field-based, so you’d have to be comfortable to commute across the geography of the store portfolio.
Key Responsibilities
Training Strategy & Execution
- Develop quarterly training strategies aligned to commercial goals and KPIs.
- Conduct training needs analysis across stores to identify capability gaps and opportunities.
- Design and deliver high-impact training programmes across multiple formats (classroom, virtual, webinars, conferences).
- Evaluate training effectiveness and ROI, implementing corrective actions where needed.
Commercial & Performance Insight
- Analyse sales and KPI data to inform training priorities and measure impact.
- Partner with Regional Sales Managers to align training with business performance goals.
- Coach and lead store managers and teams to maximise sales & profitability
- Support stores in embedding the Pandora Customer Experience model and delivering world-class customer experiences.
Coaching & Talent Development
- Act as a role model and coach to store teams and leaders, fostering a culture of continuous development.
- Provide feedback and coaching to embed learning and drive behavioural change.
- Support succession planning and talent development through targeted capability building.
Cross-functional Collaboration
- Collaborate with Retail Operations, HR, VM, Merchandising and other stakeholders to ensure training supports broader business initiatives.
- Champion Pandora’s values — We Dare, We Care, We Dream, We Deliver — through all training and coaching interactions.
What We’re Looking For
- An established, experienced senior retail leader with a proven experience in retail sales training,
- Proven experience managing multiple locations with a track record of achieving KPIs and driving performance, with a target-driven and sales-focused approach.
- High level of business acumen and ability to interpret sales data to inform decisions and strategic planning.
- Exceptional facilitation and coaching skills.
- Experience designing and delivering training content using adult learning principles.
- Ability to prioritise and work effectively under time pressure to manage multiple projects and stakeholders in a fast-paced, matrixed environment.
- Strong communication skills (written, verbal, and interpersonal).
- Self-starter with high levels of organisation, motivation, influence and resilience.
- Proficient in Microsoft Office and virtual learning platforms.
Ideal candidates will have
Demonstration of strong leadership skills are key to success in the role:
Lead with ambition (We Dream)
- Champions innovation by piloting new strategies, technologies and customer experience drivers.
- Driving a culture of continuous improvement by inspiring teams to strive for new milestones and exceed prior achievements.
- Encourages team to take initiative and bring creative ideas to improve performance and operations.
- Invests in personal development setting aspirational goals and taking actionable steps to achieve them.
Lead with courage (We Dare)
- Steps up to create a safe environment where we ask more than we tell.
- We do the right thing and address difficult issues and remains calm under pressure.
- Addresses underperformance by providing honest feedback and improvement plans in timely fashion.
- Advocating for resource or business change to move the Region and/or business forward.
Lead with empowerment (We Care)
- Knows, grows and flows talent, helping others to shine.
- Fosters a culture of collaboration, innovation, and inclusion.
- Develops diverse teams.
- Balances profitability with customer and employee satisfaction and well-being.
Lead with accountability (We Deliver)
- Drives accountability to make things happen and energises people to consistently to perform.
- Drives excellence through consistent coaching, performance tracking and recognition.
- Ensuring team goals are clearly communicated, tracked, and supported with regular feedback and guidance.
- Delivering on commitments to senior leadership by meeting deadlines, providing accurate updates, and driving measurable results.
Craft Your Future with Pandora: A Career Built Around You
At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.
What We Offer
Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:
- Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
- Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
- Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
- Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
- Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
- Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
- Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
- Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
- Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
- Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.
Your future is waiting – craft the incredible with Pandora!
Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
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