12-month maternity cover
Are you excited by the opportunity to shape strategy, planning, and transformation in a global, customer-led organisation? Do you thrive at the intersection of retail, global marketing, customer experience, and operational excellence? If so, this could be your next exciting step.
At Pandora, the world’s largest jewellery brand, we are on an ambitious journey to elevate how we connect with customers across markets, channels, and touchpoints. We are looking for a Senior Manager, Strategy & Planning to help drive high-priority initiatives across Consumer Engagement & Loyalty (Web & CRM) and strengthen the way strategy is translated into action across a complex global environment.
About the role
- Lead and shape strategic, cross-functional initiatives that support Pandora’s customer and marketing transformation agenda.
- Translate strategic priorities into clear plans, governance, roadmaps, and measurable outcomes.
- Drive planning and prioritisation across teams and partner functions to ensure the right capabilities and business requirements are enabled.
- Strengthen operational excellence by identifying opportunities to improve ways of working, speed, quality, and scalability.
- Build strong collaboration models across markets, clusters, and functions to create alignment and momentum around shared priorities.
Why this role matters
This role sits at the centre of a broad transformation agenda and offers the opportunity to influence how strategic priorities are shaped, governed, and delivered across a global customer organisation. You will work across teams and senior stakeholders to create clarity, improve decision-making, and help ensure that customer, commercial, and operational priorities come together in a scalable way.
- Influence how global customer experiences are enabled through stronger planning, prioritisation, and execution.
- Partner with senior stakeholders across business, digital, data, and technology functions to align on priorities and trade-offs.
- Help shape a more customer-led and data-informed organisation by connecting strategic ambition with practical execution.
- Contribute to the evolution of global ways of working across retail, customer engagement, and marketing-related teams.
- Play a visible role in a dynamic, international environment where collaboration and transformation go hand in hand.
What we’re looking for
You may come from a strategy, transformation, customer, digital, or consulting background and bring experience from a global retail, omnichannel, marketing, or customer experience environment. You are highly structured and commercially minded, comfortable navigating complexity, and motivated by turning strategic ambition into action.
You combine strong strategic thinking with the ability to bring people together, create direction, and drive progress in a fast-paced international organisation.
Your background and experience
We expect that you bring several of the following:
- Solid experience in strategy, planning, transformation, or operational excellence within a global business.
- A track record of leading complex cross-functional initiatives from idea through to execution and results.
- Experience from retail, omnichannel, customer experience, digital, marketing, or closely related environments.
- Strong stakeholder management skills and confidence working with senior leaders across functions and markets.
- The ability to combine strategic thinking, commercial understanding, and operational follow-through.
- Good understanding of data, digital capabilities, and MarTech-enabled customer engagement.
How you work
You are likely someone who brings energy, structure, and clarity to complex topics. You know how to connect people around a shared goal, navigate across functions, and keep momentum on strategic priorities without losing sight of practical delivery.
You are also an excellent communicator who can simplify complexity, influence stakeholders, and build trust across a broad set of teams and markets.
- Strategic and analytical, with the ability to move between big-picture thinking and hands-on execution.
- Comfortable influencing and aligning senior stakeholders in a matrix organisation.
- Collaborative and relationship-oriented, with a strong ability to work across cultures, functions, and levels.
- Customer-focused and commercially aware, with a strong interest in how data and technology can improve experiences at scale.
- Clear and confident in communication, including the ability to create executive-ready materials and recommendations.
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued
Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.
