The role involves supporting and managing strategic projects to drive business growth and operational efficiency, with a focus on consumer quality. Key responsibilities include tracking RMA performance, conducting failure analysis, and developing RCI solutions. Manage E2E for benchmark activities.
Key accountabilities
Strategic initiatives and projects
Assist in supporting and managing strategic projects to drive business growth and operational efficiency.
Help manage projects and initiatives related to consumer quality.
Ensure timely and successful execution of projects.
Product Enhancement (RMA & RCI)
Monitoring RMA performance and make proposal of products for RCI.
Facilitate and coordinate with DCs for RMA parts and conduct failure analysis.
Supporting to consolidate and analyse RMA data, feedback, and failure analysis to generate reports.
Leading the development RCI solutions with local and global stakeholders.
Ensure timely execution of RCI actions.
Regularly update RCI activity status and plans.
Product Quality Communication
Facilitate communication across cross functional stakeholders.
Prepare and deliver presentations to senior management and stakeholders.
Address product quality inquiries from commercial teams and provide product quality knowledge and training.
Benchmark activity
Assist in developing a benchmark proposal, including budgets, sample types and quantities, testing plan, and timeline.
Manage and procure benchmark samples for the study.
Work closely with cross-functional teams to prepare a comprehensive benchmark report that includes learnings and findings.
