The Innovation Quality Officer plays a key role in supporting the execution and governance of quality activities within innovation projects and special initiatives. The position is primarily technical in nature (approximately 70%), ensuring robust quality oversight, risk assessment, compliance alignment, data integrity, and structured documentation throughout the innovation lifecycle. In addition, the role carries a strong communication component (approximately 30%), acting as a proactive liaison across cross-functional teams to ensure clarity, alignment, and transparency in quality-related matters. The officer translates technical quality requirements and data insights into clear, actionable communication that supports decision-making and stakeholder engagement. This role is suited for a technically strong quality professional who is equally comfortable engaging with stakeholders, facilitating discussions, and driving alignment. A background in quality, materials, engineering, or a related technical discipline is essential, combined with a natural aptitude and enthusiasm for communication and collaboration. Technical & Analytical Capability (Core – ~70%) - Strong technical foundation in engineering, materials science, quality, or a related scientific field.
- Solid understanding of quality standards, risk assessment methodologies, and testing protocols.
- Strong logical reasoning, analytical thinking, and structured problem-solving skills.
- Ability to evaluate options, assess risk, and drive practical, data-based solutions.
- Experience with data tracking tools, digital dashboards, and structured documentation management.
- Proficient in MS Office; strong digital literacy required (IT background a plus).
- Skills or interest in AI, BI, and data analytics tools are considered an advantage.
- Detail-oriented and results-driven, with the ability to manage multiple tasks and deadlines simultaneously.
Communication & Stakeholder Engagement (~30%) - Strong English communication skills (written and verbal), with the ability to translate technical topics into clear, actionable messaging.
- Effective stakeholder management, influencing, and negotiation skills (preferred).
- Strong interpersonal skills, able to engage confidently across functions and levels of the organization.
- Collaborative team player with the confidence to facilitate discussions and drive alignment.
Mindset & Personal Attributes - Agile and adaptable, able to thrive in a fast-moving, evolving innovation environment.
- Critical thinker with a structured and solution-oriented mindset.
- Extroverted, resilient, and comfortable taking ownership in cross-functional settings.
- Positive attitude with openness to growth, feedback, and continuous learning.
- Ambitious and proactive, with a strong willingness to learn new methods, tools, and systems.
- Highly organized, self-driven, and capable of balancing structure with flexibility.
Key accountabilities: ขอบเขตความรับผิดชอบหลัก | 1. Quality Oversight & Facilitation (Technical governance with strong cross-functional communication) - Support the planning, execution, and follow-up of quality activities within innovation projects, ensuring alignment with C&S and CPH teams.
- Maintain and continuously improve the innovation testing dashboard, ensuring accurate tracking of milestones, risks, and deliverables.
- Prepare structured reports summarizing assessments, technical findings, guidelines, and key action points.
- Facilitate clear communication of technical quality requirements and outcomes to cross-functional stakeholders.
2. Quality Control & Risk Management (Technical depth with proactive escalation and alignment) - Support technical risk assessments related to materials, processes, and new product introductions, escalating concerns where appropriate.
- Monitor and track quality deliverables to ensure timely follow-ups and seamless project handovers.
- Collaborate with CQ and MQC teams to provide structured data and technical insights related to innovations and material changes.
- Translate risk findings into clear, actionable recommendations for stakeholders.
3. Testing & Compliance (Core technical responsibility area) - Support the definition, coordination, and tracking of testing plans in collaboration with IQE and CQ Lab.
- Ensure alignment on applicable quality standards, inspection criteria, technical specifications, and compliance requirements.
- Assist in reviewing test results, identifying trends, and ensuring proper documentation and traceability.
- Contribute to maintaining compliance with internal standards and global regulatory requirements.
4. Data, Insights & Continuous Improvement (Technical analysis with communicative impact) - Compile technical insights from innovation projects, tracking lessons learned and supporting benchmarking activities.
- Organize and analyze test data to identify performance trends and improvement opportunities.
- Prepare concise, stakeholder-ready reports that translate technical findings into clear business implications.
5. Logistics & Execution (Operational support with structured coordination) - Coordinate sample distributions, ensuring proper documentation and traceability.
- Collect and consolidate feedback to support quality recommendations, including Go/No-Go decisions.
- Provide structured administrative and process support to ensure smooth execution of innovation quality activities.
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KPI’s : ตัวชี้วัด | - % Innovation On-time of Quality deliverables.
- % RMA.
| Responsibility for Revenue/CAPEX/OPEX: รับผิดชอบในเรื่องรายได้/ค่าใช้จ่าย | n/a | Key stakeholders – Internal: บุคคล/แผนกภายในที่ต้องติดต่อ | Across of C&S | Key Stakeholders – External: บุคคล/แผนกภายนอกที่ต้องติดต่อ | n/a | Candidate Description คุณสมบัติที่ต้องการ | Educational background: ระดับการศึกษา | Bachelor’s degree or diploma. | Field of study: (Preferred education) สาขาที่จบการศึกษา | Jewellery or any related fields | Pivotal and professional qualifications: ประสบการณ์ | - 3 years of experience in customer quality field
- Experience in manufacturing environment, Jewelry is preferred.
- Working experiences in jewelry manufacturing.
| Personal Competencies: ความสามารถส่วนบุคคล | Technical & Analytical Capability (Core – ~70%) - Strong technical foundation in engineering, materials science, quality, or a related scientific field.
- Solid understanding of quality standards, risk assessment methodologies, and testing protocols.
- Strong logical reasoning, analytical thinking, and structured problem-solving skills.
- Ability to evaluate options, assess risk, and drive practical, data-based solutions.
- Experience with data tracking tools, digital dashboards, and structured documentation management.
- Proficient in MS Office; strong digital literacy required (IT background a plus).
- Skills or interest in AI, BI, and data analytics tools are considered an advantage.
- Detail-oriented and results-driven, with the ability to manage multiple tasks and deadlines simultaneously.
Communication & Stakeholder Engagement (~30%) - Strong English communication skills (written and verbal), with the ability to translate technical topics into clear, actionable messaging.
- Effective stakeholder management, influencing, and negotiation skills (preferred).
- Strong interpersonal skills, able to engage confidently across functions and levels of the organization.
- Collaborative team player with the confidence to facilitate discussions and drive alignment.
Mindset & Personal Attributes - Agile and adaptable, able to thrive in a fast-moving, evolving innovation environment.
- Critical thinker with a structured and solution-oriented mindset.
- Extroverted, resilient, and comfortable taking ownership in cross-functional settings.
- Positive attitude with openness to growth, feedback, and continuous learning.
- Ambitious and proactive, with a strong willingness to learn new methods, tools, and systems.
- Highly organized, self-driven, and capable of balancing structure with flexibility.
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