Main purpose of the role: The role involves supporting and managing strategic projects to drive business growth and operational efficiency, with a focus on consumer quality. Key responsibilities include tracking RMA performance, conducting failure analysis, and developing RCI solutions. Manage E2E for benchmark activities.
Key accountabilities:
Strategic initiatives and projects
• Assist in supporting and managing strategic projects to drive business growth and operational efficiency.
• Help manage projects and initiatives related to consumer quality.
• Ensure timely and successful execution of projects.
Product Enhancement (RMA & RCI)
• Monitoring RMA performance and make proposal of products for RCI.
• Facilitate and coordinate with DCs for RMA parts and conduct failure analysis.
• Supporting to consolidate and analyse RMA data, feedback, and failure analysis to generate reports.
• Leading the development RCI solutions with local and global stakeholders.
• Ensure timely execution of RCI actions.
• Regularly update RCI activity status and plans.
Product Quality Communication
• Facilitate communication across cross functional stakeholders.
• Prepare and deliver presentations to senior management and stakeholders.
• Address product quality inquiries from commercial teams and provide product quality knowledge and training.
Benchmark activity
• Assist in developing a benchmark proposal, including budgets, sample types and quantities, testing plan, and timeline.
• Manage and procure benchmark samples for the study.
• Work closely with cross-functional teams to prepare a comprehensive benchmark report that includes learnings and findings.
Qualifications:
- Bachelor’s degree or above in Engineering or Science fields.
- 1-2 years in customer quality, quality assurance or quality engineer.
- Experience in a manufacturing environment, preferably in the jewelry industry.
- Experience to lead project/activity with cross-functional team.
Personal Competencies:
• Organizational Skills: Strong ability to prioritize tasks and meet deadlines.
• Communication Skills: Excellent verbal and written communication, conveying information clearly and concisely.
• Data Analysis Proficiency: Skilled in using data analysis and reporting tools to interpret and present findings effectively.
• Attention to Detail: High accuracy in handling information and documentation.
• Statistical Knowledge: Basic understanding of statistics, data analysis, and problem-solving.
• Pressure Management: Ability to work under pressure and meet tight deadlines.
• Self-Motivation: Highly self-motivated, eager to work hard, and adaptable to change.
Computer Skills:
- Microsoft 365
- AI tools a plus.
- Data analysis tools
Language Skills: Excellent in English
