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Workforce Management Specialist

Country/Region:  US
Application Deadline:  12/30/2022

The Workforce Management Specialist will manage our Workforce Management System (WFM System), our in-store scheduling tool. They will support the initial implementation of the WFM system and ongoing maintenance to ensure proper functionality within the scheduling system. The Workforce Management Specialist will play a key support role with labor planning, trend analysis, forecasting, process improvement recommendations and other ad hoc reporting and analysis. They will work in close partnership with the Owned & Operated (O&O) leadership team, the commercial finance team and retail stores.


This position will be based in our New York City office. 


Essential Functions:

  • Assists in the implementation of the WFM system, including the building and delivery of processes, system configuration, reports, and training
  • Supports the WFM systems on-going performance, enhancements and updates
  • Manages the relationship with WFM vendors
  • Provides ongoing education and support to the field and store teams in areas of scheduling and optimization
  • Works closely with O&O leadership team and commercial finance team to provide critical financial and strategic analysis support
  • Analyzes the allocation of payroll hours and scheduling processes to identify areas of opportunity for improvement and makes suggestions for operational changes.
  • Makes recommendations to improve the payroll budget and forecasting
  • Provides reporting and other data analysis for O&O leadership and commercial finance team on a routine basis.
  • Completing additional ad hoc analysis as needed


Something About You:

  • Bachelor's degree in business, finance or related field
  • 3-5 years of experience in the retail industry
  • Prior experience with a retail scheduling system preferred
  • Understanding of payroll and scheduling processes and best practices
  • Strong analytical skills and the ability to navigate large data sets from multiple sources
  • Strong quantitative skills - a good sense of how to identify opportunities, solutions and the ability to "connect the dots"
  • Ability to train and coach others
  • Ability to work cross functionally, specifically with finance partners
  • Prior experience managing vendor relationships
  • Exceptional interpersonal & communication skills
  • Exceptional organizational and multi-tasking skills. Ability to work efficiently and prioritize effectively.
  • Flexible and adaptable, able to multitask in a changing and fast paced environment
  • Self-motivated and driven. Ability to self-manage projects and deadlines


NYC Salary Range: $84,500 - $105,600 (commensurate with experience)


About Pandora

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 


Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021. 


At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.