eCommerce Optimization & Personalization Specialist

Pandora is the world’s largest jewelry brand, and we work every day on giving a voice to people’s loves. Our office in Warsaw, Poland, is the regional Head Office for Pandora Eastern Europe (EE Cluster). From here, we manage across the region, handling our wholesale distribution as well as our owned and operated stores and e-commerce. In addition to our Warsaw office, we have local offices in the Czech Republic, Slovakia, Romania and Hungary supporting our business in these markets.

Pandora’s business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of “We Care, We Dream, We Dare, We Deliver” and strive for continuous growth and knowledge sharing.

We are looking for an eCommerce passionate to join our eCommerce team as an eCommerce Optimization & Personalization Specialist with responsibility for online purchase conversion through an optimized customer journey and building personalization strategies. Working with Local and Global eCommerce teams, you will take a quantitative and qualitative data driven approach to identify website inefficiencies and opportunities. You will propose, plan and execute A/B tests to deliver data supporting on-site personalization and optimization strategies and to influence implementation of new or improved site capabilities. 

If you see yourself in the position and would like to become a part of Pandora’s future, #CraftTheIncedible career with us!

Your responsibilities will cover the following areas:

• Analyze customer pain points and identify functional and design opportunities to implement web optimization solutions that enhance the overall user experience,
• Develop business cases and hypotheses for A/B testing, execute and monitor tests, and deliver actionable insights through post-test analysis,
• Launch and manage weekly personalized experiences across key pages (homepage, category, product, and checkout), optimizing based on daily performance data,
• Own and maintain the testing and personalization roadmap in collaboration with global and local eCommerce teams,
• Leverage customer behavior and preferences to define audience segments and propose personalization strategies using onsite tools, content, and messaging,
• Champion a customer-first mindset by gathering and analyzing customer feedback (e.g., surveys, post-purchase reviews) to prioritize site improvements,
• Foster strong cross-functional partnerships with eCommerce, merchandising, and marketing teams, while collaborating with global peers to share knowledge, best practices, and drive local optimization excellence.

You’re the perfect match, if you have:

• min. 2 years of experience in eCommerce (ideally in a similar position) using analytical, testing and personalization tools such as: Adobe Analytics, ContentSquare, Monetate, Bloomreach or equivalent,
• very good level of English and Polish,
• Good understanding of online user behavior, conversion path and strategies to improve online sales,
• Self-motivation, analytical and structured approach to your tasks,
• Data-driven appoach, use customer research, data and metrics to back up assumptions and identify opportunities,
• Good communication skills and a team player,
• Quick learner capabilities and find adapt to a professional and high-performance work environment.

Our Offer:

• Work in a company with a unique organizational culture focused on people and continuous development,
• Cooperation based on employment contract,
• Hybrid work model with 3 days of office work a week,
• Free parking for employees regardless of position (reservation required),
• Flexible working hours (start 8am-10am, finish 4pm-6pm),
• Attractive package of MEDICOVER medical care with dental care,
• Life insurance,
• Medicover Sport card and cafeteria program,
• Additional day off for birthdays and health check,
• Attractive discounts on PANDORA products,
• Employee Pension Plans (PPE),
• Additional benefits under the company’s social fund (e.g., holiday or kindergarten subsidies).

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.#LI-DNI