Service Excellence Junior Specialist

PANDORA Global Business Services Organization (GBS) is part of the structures of the world's largest jewelry manufacturing and sales company, whose products help millions of people around the world express their feelings every day. 

Our GBS team performs a wide range of financial processes beyond standard transaction processing. We strive to streamline all of our financial processes and continually enhance the support and services we provide to customers and business partners. We work closely with PANDORA's local management, business controllers, customer service departments throughout Europe and the Middle East, and with our colleagues in the global office in Copenhagen. Here in Warsaw, we are responsible for about 90% of all the company's financial and accounting transactions worldwide. 

PANDORA's business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous learning and knowledge sharing. 

As Service Excellence Junior Specialist you will be responsible for:

Serving as the first Point of Contact for Accounts Payable related queries
Investigating and resolving GBS’ customers Accounts Payable, Master Data Maintenance and Travel & Expense related queries,
Resolving issues related to invoice postings & payments
Performing analysis and resolution of overdue open entries and bank statements
Applying knowledge of various ERP systems, Outlook and GBS’ ServiceNow platform to assist in identifying, assessing and resolving issues
Being able to work under pressure, ensuring queries are addressed and satisfactorily closed within agreed GBS’ Service Model KPIs/SLAs
Enjoying working with and successfully serving GBS’ customers in a professional, friendly and effective manner, contributing to creating a high level customer satisfaction score
Demonstrating a problem-solving mindset combined with excellent process,
Working on continuous improvement of the quality of our services; ensuring existing policies and procedures are followed
Training new Team members on existing tools & procedures

You’re the perfect match, if you have:  

good understanding of end-to-end Accounts Payable processes and Customer Service good practices,
fluent English written and spoken
strong interpersonal skills, excellent analytical and problem-solving abilities and communication skills, Customer-oriented approach
strong analytical skills with attention to detail
ServiceNow or other ticketing tools knowledge/experience nice to have
ability to work under pressure, keeping up with the deadlines & prioritizing tasks with little to no supervision.
being a team player, able to value team effort over individual success
min. Bachelor Degree, preferably in Finance, Accounting or similar, or, proven experience in a similar role/Accounts Payable department

We offer:

Cooperation based on an employment contract with a basic salary and a real achievable annual bonus,
Hybrid work model (min. 6 days per month from our office on Domaniewska street),
Free parking for employees regardless of position (reservation required),
Flexible working hours (7am/10am - 3pm/6pm), 
Support for professional competence development (including co-financing of the cost of exams, courses and ACCA membership),
PREMIUM package of Medicover medical care including dental package,
Generali life insurance,
Medicoversport card and cafeteria program on the My Benefit platform,
Additional days off e.g. for birthdays, health check,
Very attractive discounts on PANDORA products,
Subsidy for "home office" equipment,
Employee Pension Plans (PPE),
Additional benefits under the company's social fund (e.g., holiday or kindergarten subsidies),
Employee Recommendation Program.
 
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age