Senior Business Analyst - Store Productivity

Pandora is the world’s largest jewelry brand, and we work every day on giving a voice to people’s loves. Our office in Warsaw, Poland, is the regional Head Office for Pandora Eastern Europe (EE Cluster). From here, we manage across the region, handling our wholesale distribution as well as our owned and operated stores and e-commerce. In addition to our Warsaw office, we have local offices in the Czech Republic, Slovakia, Romania and Hungary supporting our business in these markets.

Pandora’s business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of “We Care, We Dream, We Dare, We Deliver” and strive for continuous growth and knowledge sharing.

As a result of our growth ambitions, we are looking for Senior Business Analyst - Store Productivity, who will be focused on overseeing the efficient operation of workforce management systems, closely collaborating with local retail teams to ensure optimized allocation of resources, maximize store productivity, and ultimately enhance customer and employee experience.

Sounds like a perfect position for you? Read on and apply to #CrafttheIncredible in Retail Excellence Team!

In this Role, You will:

• Analyze sales, customer and productivity data to identify market trends, performance patterns, and opportunities for continuous improvement, including determining the optimal number of FTEs required in stores,
• Regularly monitor and interpret market-specific KPIs related to revenue performance and workforce management (e.g., sales per labor hour, visitors per labor hour, coverage), and generate actionable reports for performance tracking and corrective action recommendations,
• Partner with Country Managers and Regional Sales Managers to identify best-in-class as well as weak performers to share best-practices and ultimately boost performance on all levels,
• Actively engage with global workforce management community to gather insights, fostering knowledge sharing, and driving initiatives to maximize system benefits,
• Provide hands-on guidance and training to super users on the optimal utilization of workforce management tools, systems, and best practices, ensuring consistent and optimized adoption,
• Ensure compliance with labor laws, company policies, and scheduling standards across all markets,
• Contribute to the establishment of market-specific operational standards for workforce management policies, procedures, and metrics, enhancing overall operational efficiency and employee satisfaction,
• Collaborate with Global Partners to refine globally maintained BI tools for effective usage by non-Finance persons and act as a connector between Global and Retail teams.

You’re the perfect match, if You have:

• Strong analytical skills with the ability to interpret and leverage data to drive decision-making,
• Experience of a similar, analytical position in retail or FMCG,
• Excellent Excel skills,
• Fluency in English&Polish – verbally and written,
• University degree (preferably in business, economics, finance),
• Familiarity with workforce management software and scheduling tools is a plus,
• Knowledge of labor laws and regulations across different regions is a plus,
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels across different cultural backgrounds,
• Strong organizational and time management abilities, with the capacity to manage multiple priorities and meet deadlines in a global context,
• Familiarity with retail operations and an understanding of the unique challenges and requirements of the industry,
• Ability to adapt to a fast-paced, dynamic environment and work effectively under pressure across different time zones and cultural contexts.

Our Offer:

• Work in a company with a unique organizational culture focused on people and continuous development,
• Cooperation based on employment contract,
• Hybrid work model with 3 days of office work a week,
• Free parking for employees regardless of position (reservation required),
• Flexible working hours (start 8am-10am, finish 4pm-6pm),
• Attractive package of MEDICOVER medical care with dental care,
• Life insurance,
• Medicoversport card and cafeteria program,
• Additional day off for birthdays,
• Attractive discounts on PANDORA products,
• Employee Pension Plans (PPE),
• Additional benefits under the company’s social fund (e.g., holiday or kindergarten subsidies). 

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.#LI-DNI