Interim eCommerce Operations & Digital Partners Manager

Pandora is the world's largest jewellery brand, and we work every day on giving a voice to people's loves. Our office in Warsaw, Poland, is the regional Head Office for Pandora Eastern Europe (EE Cluster). From here, we manage across the region, handling our eCommerce, wholesale distribution as well as our owned and operated stores. In addition to our Warsaw office, we have smaller, local offices in Hungary, the Czech Republic, Slovakia and Romania supporting our business in these markets.

Pandora's business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous growth and knowledge sharing.

If you see yourself in the position and would like to become a part of Pandora’s future, #CraftTheIncedibleCareer with us!

Interim eCommerce Operations & Digital Partners Manager

Are you passionate about creating seamless shopping experiences across online and offline channels? Join us at Pandora and take the lead in shaping how our customers interact with our brand—whether they’re shopping online, visiting a store, or browsing a digital marketplace.

We’re looking for a dynamic and data-driven professional to oversee omnichannel services, manage eCommerce operations across four countries, and lead relationships with digital partners. This role is perfect for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is committed to enhancing the customer journey at every touchpoint.

Your Main Responsibilities:

Omnichannel Services

· Lead the implementation of global omnichannel initiatives while considering local market needs and infrastructure.

· Monitor and analyze key performance indicators like fulfillment rates, delivery time, and return rates.

· Understand the impact of omni services on eCommerce performance and propose optimizations to leverage the results

· Work closely with retail teams to encourage stores’ participation in omnichannel initiatives and improve efficiency.

· Stay up to date with industry best practices to keep Pandora ahead of the curve.

eCommerce Operations

· Lead and support eCommerce operations teams in Czech Republic, Slovakia, Hungary, and Romania.

· Track productivity, service level agreements (SLAs), and returns; suggest ways to enhance teams’ efficiency.

· Ensure accurate stock management and availability.

· Supervise logistics and orders’ delivery to ensure best in class customer experience.

· Coordinate information flow between eCommerce team and customer service teams.

Digital Partners Management

· Manage relationships with digital marketplaces, retail partners, and distributors.

· Develop strategies to grow presence and sales on external platforms.

· Optimize pricing, content, and promotions across third-party sites.

· Analyze partners’ performance and use data to drive decisions.

· Share brand guidelines and best practices with digital partners.

What We’re Looking For – The Ideal Candidate

· Min 1-2 years leadership experience in eCommerce structures in international environment (omnichannel retail or digital operations experience will be an asset).

· Strong analytical skills with the ability to interpret data and turn it into actionable insights.

· Very good level of English and Polish..

· Excellent communication and project management abilities, especially across multiple teams and countries.

· Experience working with digital marketplaces or third-party retail platforms.

· A customer-first mindset and passion for improving shopping experiences across channels.

Our Offer:

• Work in a company with a unique organizational culture focused on people and continuous development;
• Cooperation based on employment contract with 3 months probation period;
• Hybrid work model (3 days of office work a week);
• Free parking for employees regardless of position (reservation required);
• Flexible working hours (start 8am-10am, finish 4pm-6pm);
•Support for professional competence development (including access to global digital learning platform, Linked Learning);
• Attractive package of MEDICOVER medical care with dental care;
• Life insurance;
• Medicover Soprt card and cafeteria program;
• Additional day off for birthdays;
• Attractive discounts on PANDORA products;
• Employee Pension Plans (PPE);
• Additional benefits under the company’s social fund (e.g., holiday or kindergarten subsidies);

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. #LI-DNI