Collections Specialist with German

PANDORA Global Business Services Organization (GBS) is part of the structures of the world's largest jewelry manufacturing and sales company, whose products help millions of people around the world express their feelings every day.  

Our GBS team performs a wide range of financial processes beyond standard transaction processing. We strive to streamline all of our financial processes and continually enhance the support and services we provide to customers and business partners. We work closely with PANDORA's local management, business controllers, customer service departments throughout Europe and the Middle East, and with our colleagues in the global office in Copenhagen. Here in Warsaw, we are responsible for about 80% of all the company's financial and accounting transactions worldwide. 

PANDORA's business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous learning and knowledge sharing. 

A perfect candidate for this role has a mix of great communication, negotiation and analytical skills supported by can-do attitude. Within this role you will be mainly responsible to maintain trustful relationships with our external and internal customers and ensure timely payments. 

Your responsibilities can cover following areas: 

• Conduct credit analysis on customers, setting up and review of credit limits, credit management 

• Monitoring and reporting of development on EMEA receivables 

• Issue customer statements and dunning letters 

• Proactive collection of cash from overdue debtors 

• Maintain contact with clients by phone and email to ensure invoices are clear for payment 

• Handle rejected direct debit payment 

• Ensure customers payment according to payment terms 

• Resolve customers queries around outstanding invoices 

• Settlement of customer’s account transactions 

• Provide accounts information to internal departments 

• Review provisions for bad debt 

• Ensure that all prepared communications are accurately recorded/documented in a timely manner 

• Negotiate re-payment plans 

• Undertake complex reconciliations, and compile documentation for legal action 

• Escalate accounts where appropriate to litigation 

• Support the team and department in the delivery of team and company objectives 

• Close cooperation with Customer Service and Account Managers 

• Involve in audit queries 

• Deliver service in line with agreed controls, policies and procedures 

You’re the perfect match, if you have: 

• Minimum 2 years of experience within credit control, accounts receivable from a Shared Services organization or a major company 

• Fluent English and German - at least C1 level is essential

• Preferably knowledge of Microsoft Dynamics AX, SAP or similar ERP system 

• Good knowledge of Microsoft Office tools and particularly MS Excel 

• The ability to work under pressure and to deadlines 

• Strong customer service orientation 

We offer: 

• Cooperation based on an employment contract with a basic salary and a real achievable annual bonus
• Hybrid work model, min. 6 days per month from our Warsaw office
• Free parking for employees regardless of position (reservation required)
• Flexible working hours (7am/10am - 3pm/18pm)
• Support for professional competence development (including co-financing of the cost of exams, courses and ACCA membership)
• PREMIUM package of Medicover medical care including dental package
• Generali life insurance
• Medciover Sport card and cafeteria program on the MyBenefit platform
• Additional days off e.g. for birthdays, health check
• Very attractive discounts on PANDORA products
• Subsidy for "home office" equipment
• Employee Pension Plans (PPE)
• Additional benefits under the company's social fund (e.g., holiday or kindergarten subsidies)
• Employee Recommendation Program