Business Analyst, Workforce Management

City:  Warsaw
Country/Region:  PL
Application Deadline:  N/A

Business Analyst, Workforce Management


Do you want to be a part of the world’s leading jewellery company while putting your Tech experience into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting Digital & Tech area and work in an international organisation of can-do spirited, passionate, and performance-driven people. We value flexibility and informal working, where you are trusted to deliver and to focus on outcomes, outputs and value delivered.


About the Team:

Pandora is embarking on an ambitious journey to deliver on our Digital Strategy to become the leading direct-to-consumer brand using digital, while equally employing the happiest, most empowered and technology-enabled colleagues. One of the most central technology components in delivering on these ambitions within our stores is our future global Workforce Management (WFM) solution ‘Plandora’ based on Ceridian Dayforce. The system will be transforming store employees’ day-to-day ways of working and experience with technology, while driving business growth by ensuring we have the right people in stores at the right time.


As Business Analyst for WFM within Digital & Technology, you will lead requirement gathering configuration and documentation of our Ceridian Dayforce platform. You will work closely with functional stakeholders understanding business goals and pain points. You will support the Product Management team by enriching user stories, analysing business requirements, architecting configurations and testing  throughout the product development lifecycle. Furthermore, you will drive standard implementation and operational excellence of our People Tech landscape together with external parties.


Helping our technical team to ensure architectural health of Pandora’s Dayforce platform, this role will also entail advisory to business stakeholders on the functional implications of technical design-decisions to promote cross-functional collaboration. You will help to shape the direction and product domain as part of the day-to-day leadership team to ensure Pandora is putting technology at the heart of evolving our business and delivering growth.


About You @Pandora:

You will work very closely with functional stakeholders and the technical team to


  • Drive the analysis of business objectives and pain points converting them into requirements and ready-to-develop user stories
  • Implement technical configurations within Plandora (i.e. Ceridian Dayforce) to meet business needs, while keeping the platform architecturally coherent and compliant
  • Work with stakeholders, to identify potential benefits and viable options for implementation
  • Drive standardization and non-functional requirements definition
  • Document and execute acceptance test scripts
  • Support master-data management, system configuration and operational excellence in support processes
  • Participate and contribute to all agile scrum ceremonies including daily stand up meetings, sprint planning, backlog refinement, sprint demo, and sprint retrospective.     


What is needed to succeed


  • Solid knowledge of Ceridian Dayforce platform (primarily Time and Attendance, Dashboards, Advanced WFM Modules, WFM Advanced Scheduling) or equivalent leading WFM platform
  • Certifications in relevant Ceridian Dayforce modules are preferred
  • Ability to translate business needs and pain points into technical requirements
  • Expert problem-solving, listening, written and verbal communication, and decision-making skills
  • Effective influencer and ability to work with large cross-functional teams to manage, support and solve problems


About Pandora


Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.


Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand. Pandora is committed to leadership in sustainability and will purchase only recycled silver and gold for crafting its jewellery by 2025 and halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 26.5 billion (EUR 3.6 billion) in 2022.


Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.