Business Analyst Workforce Management
Pandora is the world’s largest jewelry brand, and we work every day on giving a voice to people’s loves. Our office in Warsaw, Poland, is the regional Head Office for Pandora Eastern Europe (EE Cluster). From here, we manage across the region, handling our wholesale distribution as well as our owned and operated stores and e-commerce. In addition to our Warsaw office, we have local offices in the Czech Republic, Slovakia, Romania and Hungary supporting our business in these markets.
Pandora’s business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of “We Care, We Dream, We Dare, We Deliver” and strive for continuous growth and knowledge sharing.
As a result of our growth ambitions, we are looking for Business Analyst Workforce Management who will be focused on overseeing the efficient operation of workforce management systems, closely collaborating with local retail teams to ensure optimized allocation of resources, maximize store productivity, and ultimately enhance customer and employee experience.
Sounds like a perfect position for you? Read on and apply to #CrafttheIncredible in Retail Excellence Team!
In this Role, You will:
- Overseeing the day-to-day operational management of the workforce management system, ensuring accurate labor requirement forecasting, scheduling, and real-time adjustments in alignment with market-specific dynamics,
- Planning revenue at the store and daily level for five markets, working closely with the Retail field,
- Regularly monitoring and interpreting market-specific KPIs related to workforce management (sales per labor hour, visitors per labor hour, coverage etc), generating actionable reports and dashboards for performance tracking and corrective action recommendations,
- Collaborating effectively with local managers to align staffing levels, schedules, and resource allocation,
- Analyzing market-specific workforce performance, attendance, and productivity data to identify operational trends, patterns, and opportunities for continuous improvement,
- Providing hands-on guidance and training to super users on the optimal utilization of workforce management tools, systems, and best practices, ensuring consistent and optimized adoption,
- Contributing to the establishment of market-specific operational standards for workforce management policies, procedures, and metrics, enhancing overall operational efficiency and employee satisfaction,
- Actively engaging with global workforce management community to gather insights, foster knowledge sharing, and driving initiatives to maximize system benefits,
- Efficiently managing change requests related to the workforce management system, evaluating feasibility, impact, and implementation strategies in close collaboration with stakeholders,
- Fostering a culture of collaboration and continuous improvement by establishing regular interactions and communication channels among global and local workforce management teams.
You’re the perfect match, if You have:
- University degree (preferably in business, economics, finance),
- Proven experience in workforce management, preferably within the retail industry,
- Fluency in English – verbally and written,
- Strong analytical skills with the ability to interpret and leverage data to drive decision-making,
- Excellent Excel skills,
- Familiarity with workforce management software and scheduling tools is a plus,
- Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels across different cultural backgrounds,
- Strong organizational and time management abilities, with the capacity to manage multiple priorities and meet deadlines in a global context,
- Demonstrated problem-solving and decision-making skills,
- Knowledge of labor laws and regulations across different regions, particularly as they pertain to workforce management,
- Familiarity with retail operations and an understanding of the unique challenges and requirements of the industry,
- Ability to adapt to a fast-paced, dynamic environment and work effectively under pressure across different time zones and cultural contexts.
Our Offer:
- Work in a company with a unique organizational culture focused on people and continuous development,
- Cooperation based on employment contract,
- Hybrid work model with 3 days of office work a week,
- Free parking for employees regardless of position (reservation required),
- Flexible working hours (start 8am-10am, finish 4pm-6pm),
- Attractive package of MEDICOVER medical care with dental care,
- Life insurance,
- Medicoversport card and cafeteria program,
- Additional day off for birthdays,
- Attractive discounts on PANDORA products,
- Employee Pension Plans (PPE),
- Additional benefits under the company’s social fund (e.g., holiday or kindergarten subsidies).
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.