Supervisor - Sutton Coldfield (Part-Time, 20hr)
JOB DESCRIPTION
Supervisor
OVERVIEW
The Supervisor’s primary responsibility is for driving excellent customer service in the store
through our selling ceremony (Every Moment Matters).
The Supervisor is also responsible for:
- Role Modelling outstanding Pandora customer experience and salesmanship by being an
ambassador for the Pandora brand and giving a voice to people’s loves.
- Supporting with the onboarding, induction, and ongoing selling skills development of the
store sales team.
- Driving the sales floor to maximise selling opportunity and support the sales team to
deliver excellent customer experience.
- Maintaining operational excellence in line with Pandora standards alongside the Store
Manager and Assistant Store Manager.
- Enhanced operational accountability in the absence of the Store Manager or Assistant
Store Manager.
THE ROLE & RESPONSIBILITIES
Commercial Strategy
- Understands and demonstrates the link between sales, service, brand, and results to
deliver commercial success to support and grow an individual’s KPI performance.
- Maintains team motivation and engagement levels throughout the day to create a
positive shop floor environment for team and customers.
- Monitors sales performance throughout the day and takes appropriate action to
address in the moment.
Team Sales Development
- Conducts sales observations with the store sales team to continuously improve KPI
performance and customer experience.
- Delivers impactful feedback to store sales team to drive high performance and support
them to unlock their sales potential.
- Takes a proactive role in inducting new store sales team members into Pandora.
- Delivers sales training to the store sales team and provides ongoing support as
necessary.
- Communicates and supports store sales team in understanding goals and how to
achieve them, working with them to discuss progress and provide regular feedback.
Salesmanship, Customer Experience and Brand Ambassador
- Achieves and exceeds individual sales KPI’s through expert execution of our customer
experience model.
- Inspires the store sales team as a Pandora product expert, role models using deep
knowledge of our products and craftsmanship to leverage unique and personalised
selling opportunities.
Version 1 – March 2025
Classification: Pandora Internal
- Creates an outstanding customer experience, leading by example and championing a
customer centric culture within store, consistently role modelling our selling ceremony.
Store Operations
- Supports the store management team with basic store operations activity including VM,
stock management, and health and safety.
- Holds store keys and ensures safe and compliant opening/closing procedures in the
absence of the Store Manager or Assistant Store Manager.
- Responsible for operational shift management in the absence of the Store Manager or
Assistant Store Manager.
Values and Behaviours
CARE
- Shares knowledge to support others’ development, and encourages continuous
improvement, energising them to go above and beyond
- Builds trusted, supportive relationships, demonstrating commitment to others
- Acts with integrity, fosters a respectful environment with honest, open communication,
and actively plays a part in creating an inclusive culture in store.
- Shows genuine care, is approachable, builds trust and offers help to others
DELIVER
- Takes personal responsibility and is dedicated, focused, and driven to deliver results and
achieve team and individual goals
- Focuses on setting and achieving clear goals aligned with business strategies
- Is adaptable and handles changes in a positive manner, removing obstacles and staying
focused
- Generates solutions and creates practical plans to execute
DREAM
- Takes responsibility for personal development to improve performance
- Contributes new ideas and suggests new ways of working
- Creates momentum and removes barriers to achieve success
- Monitors results, ensures follow-through, and continuously seeks to raise standards
DARE
- Coaches the team to see new perspectives and overcome obstacles
- Maintains a positive attitude that energises others
- Seeks support and feedback and admits mistakes taking personal responsibility
- Shows confidence yet is humble in interactions with others