Supervisor - St Helens

OVERVIEW   20 hour position - The Supervisor’s primary responsibility is for driving excellent customer service in the store through our selling ceremony (Every Moment Matters). The Supervisor is also responsible for: - Role Modelling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people’s loves. - Supporting with the onboarding, induction, and ongoing selling skills development of the store sales team. - Driving the sales floor to maximise selling opportunity and support the sales team to deliver excellent customer experience. - Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager. - Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager. THE ROLE & RESPONSIBILITIES Commercial Strategy - Understands and demonstrates the link between sales, service, brand, and results to deliver commercial success to support and grow an individual’s KPI performance. - Maintains team motivation and engagement levels throughout the day to create a positive shop floor environment for team and customers. - Monitors sales performance throughout the day and takes appropriate action to address in the moment. Team Sales Development - Conducts sales observations with the store sales team to continuously improve KPI performance and customer experience. - Delivers impactful feedback to store sales team to drive high performance and support them to unlock their sales potential. - Takes a proactive role in inducting new store sales team members into Pandora. - Delivers sales training to the store sales team and provides ongoing support as necessary. - Communicates and supports store sales team in understanding goals and how to achieve them, working with them to discuss progress and provide regular feedback. Salesmanship, Customer Experience and Brand Ambassador - Achieves and exceeds individual sales KPI’s through expert execution of our customer experience model. - Inspires the store sales team as a Pandora product expert, role models using deep knowledge of our products and craftsmanship to leverage unique and personalised selling opportunities. Version 1 – March 2025 Classification: Pandora Internal - Creates an outstanding customer experience, leading by example and championing a customer centric culture within store, consistently role modelling our selling ceremony. Store Operations - Supports the store management team with basic store operations activity including VM, stock management, and health and safety. - Holds store keys and ensures safe and compliant opening/closing procedures in the absence of the Store Manager or Assistant Store Manager. - Responsible for operational shift management in the absence of the Store Manager or Assistant Store Manager.