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Intelligent Process Specialist

City:  Shanghai
Country/Region:  CN
Application Deadline:  31 Aug 2022

With more Robotic Process Automation projects to be implemented in APAC region, we are hiring a business analyst who will report directly to GBS Director. This role will work closely with global teams in Denmark, Warsaw and China and process owners in GBS, clusters to initiate, analyze project opportunities, present business outcome from the projects. This job will be based in Shanghai downtown.



  • Support RPA/automation projects in APAC region.
  • Initial proces assessment to build up RPA project backlog.
  • Streamline/Standardize process across clusters.
  • Eliminate unnecessary process/subprocess.
  • Initiate automation project via process analysis.
  • Lead PDD documentation.
  • Coordinate vs. IPA and development team to clearly define business requirements.
  • Work vs. IPA to finalize SDD before development.
  • Support UAT and implementation
  • Support Hyper care
  • Communicate with stakeholders, follow up project status, address concerns from GBS team and stakeholders.
  • Support other global projects’ implementation in GBS Shanghai
  • Other jobs assigned by line manager.



  • More than 3 years business analysis working experience with big firm..
  • Good knowledge of process improvement & experience of continuous improvement projects.
  • Logic thinking, Excellent analytical skill. Feel comfortable to build business model.
  • Hands on experience on multiple RPA projects with different stakeholders and proactively manage deadlines.
  • Good knowledge of Microsoft office (Excel, PPT,  Visio, Teams etc..)
  • Can use English as working language, feel comfortable to work vs. global team.
  • University Degree required: Finance, Economics or similar, certificate of CPA is preferred.
  • Experience in Big 4 audit firm/Retail industry is plus.
  • Certificate holder of LEAN/6 sigma/PMP is a plus.