Assistant Training Manager

Main Purpose of the role 岗位主要作用：

The Training Supervisor is responsible for regional training and training project implementation and follow up as well as managing the effectiveness of training delivery process. 零售培训主管负责区域性培训、培训项目实施跟进，并负责确保培训授课流程的有效性。

Key Accountabilities 关键责任：

 Prepare and review training plan with Manager, Retail Academy  和零售学院经理共同准备并审查培训计划

 Develop training courses and learning programs in terms of leadership and advanced skills for each level to empower a stronger and productive retail team with Training Manager, Retail Academy.  和零售学院经理一同，根据不同员工的级别设计并开发相应的课程内容和学习项目，赋能零售员工促进零售生意产出

 Design and conducts assessment/follow-up tool which may effectively measure the training outputs  设计和实施培训评估标准和跟进工具，保证培训的有效性以及培训的产出

 Convert and cascade down the global training programs locally with field trainers  将global培训项目做本地开发，并转训给区域培训师

 Deliver trainings including but not limit to Product, Service, Selling Skill, Retail Store Mgmt and basic leadership programs with field trainers  提供培训，包括但不限于产品、服务、销售技能、零售店管理和基础领导力的内部TTT。  Work out training reports and action plans by training programs  根据培训项目做出相应的项目报告和行动计划

 Pecess the ability to understand and think ahead of both the short and long term implications in the developments in the field of sales force effectiveness or operational excellence  拥有对业务发展的人员能力需求的前瞻视角

 Schedule regular store visit and spend minimum 50% of working hours in the field coaching and demonstrating PANDORA China Way of Service  安排定期商店走访，至少50%的工作时间应用于实地指导以及示范中国大陆潘多拉的服务之道

 Apply the KPI and Mystery shopper program for constant feedback and improvement  运用KPI和神秘购物者项目，以获得持续反馈并实现改进

 Develop store staff’ skills to improve their productivity and the caliber of their work  培养商店员工技能，提高工作效率和工作能力

Pivotal and Professional Qualifications 关键资质与专业资质：

Management (Function teams leaders), Store Managers, Retail, Merchandising, Supply Chain, Marketing and Visual Merchandising - 管理（职能团队领导）、商店经理、零售、商品、供应链、市场和商品展示 - Minimum 5 years of experiences in retail training - 至少5年零售培训经验 - Retail or Operations background preferred - 零售或运营背景为佳

Personal Competencies 个人能力:

• Excellent presentation skills  出色的展示技能
• Excellent logical thinking and planning skill  出色的逻辑思维和规划技能
• Passion in jewelry and fashion accessories  对珠宝和时尚配饰满怀热情
• Proactive, organized and detail-minded  积极主动、井井有条、注重细节
• Strong communication and interpersonal skills to liaise with internal and external parties  具有良好的沟通与优秀的人际关系处理能力，以便和内外部各方联系
• Pleasant personality, flexible, and good listening skills  讨喜的性格，灵活应变，良好的倾听技能
• Good in both written and spoken English and Chinese  掌握中英双语的口语和书面表达
• Proficient in PC skills, such as MS office, reporting tools and Chinese word processing etc.  精通PC技能，如MS Office、报告工具和中文处理等
• Experience in digital and social training content creation or delivery is a plus  数字和社交培训内容制作或授课经验为佳