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Trade & Customs Specialist

City:  São Paulo
Country/Region:  BR
Application Deadline:  15/06/2022

The Trade & Customs Specialist, LatAm, will be responsible for Pandora’s Global Trade & Customs operational oversight in LatAm (Brazil/Chile/Peru), as well as strategic trade support and backup for the rest of LatAm. This includes; product classification verification, import/export support, and trade policy development.  This role will also include project management responsibilities for Pandora’s trade compliance program.



  • Point of contact for multiple customs brokers and Pandora LatAm territory managers
  • Schedule and lead regular update meetings with internal/external partners (to include brokers in ALL LatAm countries)
  • Research and document trade regulations as they apply to LatAm countries
  • Act as primary backup for other LatAm Trade & Customs Analyst
  • Support documentary requirements for all inbound/outbound shipments
  • Financial review and approval of trade invoices
  • Support trade and financial audits as required
  • Identify potential 3PL partners and participate in RFPs/RFQs as needed
  • Assist in Pandora’s duty savings programs (where required) including Duty Drawback, First Sale, and new savings initiatives
  • Train Pandora stakeholders on trade compliance topics
  • Perform necessary product translation request and maintain translation database
  • Ensure that customs brokers have all documentation needed so there are no stops in the supply chain
  • Facilitate transportation for non-regular shipments
  • Research and ensure all compliance areas of trade are met, such as COO labelling
  • Work with business users that provide master data on time to make classification determinations and to ensure invoices are up to standard
  • Work with Legal to obtain any licenses needed to import several types of products (such as textiles)
  • Work with cross-functional teams for non-standard shipments, such as sample orders to TM’s, IT equipment being sent, etc.
  • Understand the region in terms of trade agreements such as USMCA, DR-CAFTA, etc. and do qualifying valuation to claim product for duty free (where applicable)
  • Communicate with all necessary parties of shipment status through customs



Educational background: Bachelor in Business, Logistics, Supply Chain Management, International Trade


Professional Qualifications

  • Experience from retail, fashion or FMCG industry
  • Strong background in international trade and customs processes
  • Experience with a global organization


Personal Competencies:

  • Strong organizational skills
  • Ability to collaborate cross-functionally
  • Strong analytical skills with the ability to manage large sets of data and present results in a simple manner


Computer Skills:

Proficiency with Microsoft Office. Familiarity with ERP Global Trade Management systems, i.e. Integration Point


Language Skills: English, Spanish, and Portuguese fluency required


Travel Required: Max 20 days a year


At PANDORA we are guided by four values:

We dream, are visionary and go beyond the obvious. We dare to pursue bold ambitions with courage and speed. We care deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow, and we deliver on our promises to colleagues, customers, partners and stakeholders.