Specialist, Application - Linx OmniPOS/UX

Do you want to be a part of the world’s leading jewelry company while putting your experience in Application - Linx OmniPOS/UX into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

Pandora is looking for a dynamic and business-savvy Specialist, Application - Linx OmniPOS/UX in Sao Paulo, Brazil.

Main purpose of the role:

The Specialist, Application - Linx OmniPOS/UX role is a tactical and operational position responsible for ensuring the stability, support, and continuous improvement of Brazil commercial applications. This position focuses on maintaining and optimizing existing systems, supporting incidents, and managing enhancements to ensure alignment with business needs while promoting the standardization of our technical landscape.

This role will oversee the day-to-day operation and support of Brazil commercial applications, working closely with internal and external development teams to ensure seamless operations and timely issue resolution. The Specialist, Application - Linx OmniPOS/UX will interact with multiple business areas (Retail, eCommerce, Marketing, Finance, Legal, and more) to provide technical support and ensure that applications effectively support operational and strategic goals.

It is essential that this role collaborates with Product Managers, IT teams, and business stakeholders to maintain system efficiency, improve processes, and support cross-functional dependencies. Additionally, the Specialist, Application - Linx OmniPOS/UX will play a key role in ensuring that commercial IT needs are managed consistently, following global technology standards and best practices, while delivering high-quality service and customer satisfaction.

Key Accountabilities:

•    Provide daily support and troubleshooting for Linx OmniPOS/UX applications to ensure smooth retail operations.
•    Act as the key point of contact for application-related issues, working closely with end-users and technical/suppport teams.
•    Monitor application performance and ensure timely resolution of incidents and requests.
•    Collaborate with internal and external stakeholders, including vendors, to ensure system stability and updates.
•    Document processes, incident resolutions, and best practices.
•    Participate in application testing, updates, and implementation of new features.
•    Ensure compliance with company policies and industry standards regarding application management.
•    Partner with commercial, Digital & Tech and other business functions to identify business opportunities and needs by understanding current pain points and store needs to elevate the customer experience
•    Understand and maintain / contribute to the product roadmap
•    Set clear objectives and key results for new features, working in conjunction with analytics if required
•    Work collaboratively with other Product Managers and Senior Product Managers to refine the backlog and identify cross journey dependencies, and how they will be managed within / between the respective products
•    Write stories for continuous, iterative improvements and A/B tests aimed at improving product performance
•    Define the acceptance criteria for each user story, and the ‘Definition of Done’ that must be met.
•    Add and maintain user stories in Azure DevOps with the relevant support documentation.

What We Are Looking For:

•    3 years of experience in product management, demonstrating successful development and delivery of product strategies, roadmaps through to product launch and optimization
•    3 year of experience working with Linx commercial applications (Linx POS, Linx Omni POS, Linx SmartPOS, Linx Mobile and/or Fiscal Flow
•    Experience of and passion for retail, also for the relevant product area and a deep understanding of the customer
•    Experience of owning digital products with multiple stakeholders and complex, competing priorities
•    Experience of applying agile analysis techniques for defining and creating user stories and acceptance criteria
•    Experience of producing high quality supporting artefacts to assist the team in the development of the feature (e.g., Roadmaps, Product Canvas, Story Map)
•    Experience of prioritizing decisions based on the value of a feature and the estimated risk / time / technical complexity to deliver it into production use

To succeed in this, you need to be highly analytical, results-driven, and focused on providing solutions that align with business goals. You excel at analyzing data to drive insights and decision-making, placing the customer at the center of your analytical approach. Your background in retail or sales, combined with strong application support, allows you to understand business needs and apply technical solutions that drive value. You are highly organized, detail-oriented, and structured in your approach, ensuring that your work is thorough and well-documented.