Counter Manager- Macy's Queens Center Mall

City: Queens

Country/Region: US

Application Deadline: n/a

Are you passionate about delivering exceptional service, creating meaningful experiences, and driving remarkable sales results? Join Pandora Jewelry as a Counter Manager in our Macy’s Shop-in-Shop, where your leadership, enthusiasm, and fan-first attitude will directly shape the success and growth of our rapidly expanding brand.

As a Pandora Counter Manager, you will lead your team of passionate part-time associates, inspiring them to excel in providing unparalleled customer experiences and achieving ambitious sales goals. You will expertly manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macy’s standards. Your ability to motivate and develop your team through focused sales coaching and brand standards training will be instrumental in achieving and surpassing comp sales and transaction targets.

This is your opportunity to be a critical part of Pandora’s vibrant growth story, building a rewarding career with advancement opportunities across our Shop-in-Shop and Concept stores.

ACCOUNTABILITIES:

Sales Leadership & Achievement:

Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.

Team Development & Training:

Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
Regularly assess associate performance, offering timely feedback and targeted coaching.

Operational Excellence & Inventory Management:

Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.

Visual Merchandising & Brand Presentation:

Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora’s VM guidelines and Macy’s visual standards.
Regularly audit displays and product positioning to maximize visual appeal and promotional impact.

Compliance & Policy Adherence:

Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
Ensure counter and team compliance with required security practices and reporting standards.

Scheduling & Administrative Duties:

Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.

Talent Attraction & Recruitment Support:

Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high-quality talent for the store team.

Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values, culture, and commitment to exceptional fan service.

Years of Experience:

Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.

Pivotal and Professional Qualifications:

Proven sales leadership, consistently achieving or surpassing targets.
Experience managing a team of sales associates in a dynamic retail setting.
Knowledge of retail operations, inventory management, and visual merchandising.

Familiarity with Macy’s or department store retail environment preferred but not required.

Our Benefits:

We Dare! We offer robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future

We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!

We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more

We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

About Pandora:

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age. 

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.