Ecommerce Operations Team Lead

Pandora is the world’s largest jewelry brand, and we work every day on giving a voice to people’s loves. Regional Head Office for Pandora Eastern Europe (EE Cluster) is located in Warsaw, from where, we are handling our wholesale distribution as well as manage and support our owned and operated stores and e-commerce in the Czech Republic, Slovakia, Romania and Hungary supporting our business in these markets.

Pandora’s business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of “We Care, We Dream, We Dare, We Deliver” and strive for continuous growth and knowledge sharing.

We are looking for a highly motivated and dynamic Ecommerce Operations Team Leader based in Prague office, who thrives in a fast-paced environment and brings both a strategic and hands-on approach to team and operational management.

As an eCommerce Operations Team Leader, you will play a pivotal role in shaping and driving the daily operations of our digital business across the region. This role combines strong leadership with end-to-end ownership of operational excellence.

Sounds like a perfect position for you? Read on and apply to #CrafttheIncredible in our EE Cluster Retail Operations Team!

Your Role will be all about:

• Taking full ownership of eCommerce operations in the local market, continuously identifying pain points, implementing process improvements, and driving operational excellence across fulfillment, logistics, and customer support,
• Leading, mentoring, and developing the eCommerce operations team by fostering a culture of accountability, efficiency, and collaboration. This includes active participation in building the team structure, creating staffing plans and shift schedules, and supporting team members in their professional development,
• Managing all aspects of daily eCommerce operations, including order fulfillment, shipping performance, inventory monitoring, and system reliability to ensure seamless customer experiences,
• Supervising and supporting the customer service team, ensuring timely and accurate responses to customer inquiries across all channels, while aligning online and offline (retail) customer service standards,
• Maintaining close and consistent collaboration with the merchandising department in Warsaw to monitor stock availability, anticipate shortages, and plan replenishments effectively,
• Working in alignment with the Warsaw-based eCommerce department to implement regional strategies, share best practices, and ensure operational consistency across all markets,
• Coordinating and overseeing annual inventory activities in cooperation with the L&P department to ensure accuracy and compliance,
• Managing Point of Sale Materials (POSM) across channels, including stock monitoring, timely replenishment, and efficient distribution,
• Collaborating with our logistics partner DPD and their Key Account Manager to monitor service levels, resolve delivery issues, and ensure reliable last-mile execution,
• Monitoring the performance of key systems, especially the Order Management System (OMS), reporting malfunctions, and proactively driving issue resolution in coordination with IT and global support,
• Participating in both local and global operational meetings, offering insights, raising challenges, and contributing to solution design,
• Supporting the implementation of local and global eCommerce initiatives, ensuring successful adoption by the operations team and consistent execution in day-to-day processes,

 You’re the perfect match, if You have:

• A minimum of one to two years of experience in a team leadership role, ideally within eCommerce operations or digital logistics,
• Proven ability to lead and inspire teams, with experience in planning schedules, defining roles, and driving team performance,
• Excellent communication skills and the ability to foster collaboration across departments and markets, with a strong command of English,
• A customer-first approach combined with analytical thinking and a proactive problem-solving attitude,
• Strong organizational skills and the ability to manage multiple priorities, especially during peak trading and project rollouts,
• A high degree of ownership and accountability, with a continuous improvement mindset and openness to change,
• Comfort working in an international and multicultural environment, with a respectful and inclusive attitude.

Our Offer:

• Work in a company with a unique organizational culture focused on people and continuous development,
• Cooperation based on employment contract,
• Reimbursement of work from home equipment,
• Other benefits dedicated to all employees in the Czech Republic.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.