Ecommerce Operations Team Lead

City:  Praha
Country/Region:  CZ
Application Deadline:  July 2025

Pandora is the world’s largest jewelry brand, and we work every day on giving a voice to people’s loves. Our office in Prague, Czech Republic, is part of Pandora Eastern Europe (EE Cluster). From here, we are handling our wholesale distribution as well as our owned and operated stores and e-commerce.

 

Pandora’s business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of “We Care, We Dream, We Dare, We Deliver” and strive for continuous growth and knowledge sharing.

 

We are looking for a motivated and hands-on eCommerce Operations Team Leader to join our team in the Prague office. In this role, you will lead the daily work of our eCommerce operations and support the team to run smoothly and efficiently. You will take full ownership of local processes and help improve how we work every day.

 

Sounds like a perfect position for you? Read on and apply to #CrafttheIncredible in our EE Cluster eCommerce Operations Team!

 

Your Role will be all about:

  • Leading and supportting the eCommerce operations team, creating a positive and high-performing work environment.
  • Overseeing daily operations: order processing, stock levels, deliveries, and system performance.
  • Working closely with customer service to ensure fast and helpful responses to all customer inquiries.
  • Cooperating with our merchandising team in Warsaw to keep products in stock and avoid shortages.
  • Monitoring logistics and delivery performance with DPD and solving any delivery issues.
  • Reporting and resolving system issues (e.g. OMS) together with IT support.
  • Taking part in local and regional meetings, sharing updates and ideas.

 

You’re the perfect match, if You have:

  • At least 1-2 years of experience leading a team, ideally in retail, eCommerce Operations or logistics.
  • A team player with excellent communication skills and a strong command of Czech and English.
  • Organized, proactive, and able to manage multiple tasks at once.
  • Focused on improving processes and delivering great customer experiences.
  • Comfortable working in an international and fast-changing environment.

 

Our Offer:

  • Work (Monday-Friday) in a company with a unique organizational culture focused on people and continuous development,
  • Stable cooperation based on employment contract,
  • Reimbursement of work from home equipment,
  • Additional paid day off for birthday and health check,
  • Other benefits dedicated to all employees in the Czech Republic.

 

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.