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Retail Training Manager

City:  Paris
Country/Region:  FR
Application Deadline:  29/02/2023

The Retail Training Manager is responsible for shaping and delivering Pandora’s on-going training programs across multiple topics (e.g., product, sales, operations, visual merchandising, and consumer experience), channels (e.g., retail, wholesale), and stakeholders (e.g., internal sales team, retail store associates, retail store managers, franchise store associates, franchise store managers).


You will report directly to the Sales Director Western Europe and lead a team of 8 training professionals, providing learning and development to the field and retail teams across France and Iberia. This role is a key partner to the retail and wholesale sales leadership across the Western Europe.




  • You will build employee performance through the activation of learning programs, applications and platforms, while also supporting key Talent initiatives
  • You will assess performance and identify gaps, recommend effective learning solutions, and evaluate the impact of learning through all four levels of training evaluation focusing heavily on improvement of key performance indicators (KPIs) and business metrics.
  • You will identify and recommend learning solutions for the design of training development and curriculum development based on company culture, business plans, and problem solving.
  • You will measure progress in achieving retail and wholesale team initiatives, priorities, and objectives, and course corrects where needed.
  • You will partner with retail and wholesale leadership teams in France and Iberia to understand team initiatives, priorities, and objectives.
  • You will coach and empower trainers to deliver materials and facilitate trainings effectively.




  • You speak French and Spanish fluently. 
  • You have in-store experience working in the retail sales environment
  • You have experience managing a team of trainers
  • You are recognised for your great communication skills and ability to partner, collaborate, and build relationships within all levels of the organization
  • You know how to multi-task and prioritize in a fast-paced environment
  • You are a great listener with a customer service mindset
  • You have mastered facilitation skills and command of audience
  • You have experiece developing training programs for retail organizations


Did we get your attention?


We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:


Ksenia Thompson

Talent Acquisition Manager Western Europe


If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!


We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site


Icing on the cake


You will be working out of our beautiful Office in Paris, established in 2011 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.


About Pandora


Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in 2021.


At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.