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Retail Performance & Operations Manager

City:  Paris
Country/Region:  FR
Application Deadline:  29/02/2023

Responsable des opérations et normes Retail

Nous recherchons un Responsable des opérations et normes Retail pour rejoindre notre équipe à Paris en étroite collaboration avec le cluster Europe de l'Ouest (France, Espagne et Portugal).

Vous souhaitez contribuer à l'amélioration de l'expérience client dans la plus grande entreprise de joaillerie au monde ? Alors lisez la suite !


Exécution des stratégies du pôle « Retail Excellence » pour améliorer l'expérience client

En tant que Responsable des opérations et normes Retail, votre principale rôle sera l'exécution des stratégies d'excellence de vente du groupe pour élever et améliorer l'expérience client tout en assurant la continuité des pratiques d'exploitation de base du magasin et de la conformité aux normes.


Vos missions :

- Mettre en œuvre les procédures opérationnelles standard du groupe pour optimiser l'expérience client et protéger les magasins des principaux risques opérationnels

- Examiner l'analyse des données pour identifier et enquêter sur les problèmes en magasin, par des actions correctives afin améliorer la conformité et/ou les performances

- Faire des visites régulières dans les magasins afin de définir les opérations clés et les voies de développement

- Collaborer étroitement avec les responsables commerciaux, les équipes en magasins, le pôle formation et le pôle excellence pour identifier les besoins de développement de la vente au détail et co-créer du matériel pertinent

- S'assurer que toutes les communications lié à l’activité Retail soient partagées en temps réel et en phase avec la stratégie de communication du groupe


Culture d'amélioration continue et de changement

Vous êtes motivé par les résultats et avez une culture d'amélioration continue et de changement. Vous vous épanouissez dans un environnement en évolution rapide, avez la capacité d'établir des priorités et de bien travailler sous la pression du temps.


Vous avez :

- Un diplôme en gestion d'entreprise ou tout domaine lié aux affaires, par ex. Marketing, Audit, Vente au détail, Gestion de projet ou similaire

- Vous parlez couramment Espagnol et Français

- Solide maîtrise des opérations de vente au détail

- Excellentes compétences en communication (écrite, verbale et interpersonnelle)

- Solides compétences en leadership et en influence

- Expérience dans le commerce de détail, la mode et/ou l'industrie FMCG

- Expérience d'organisation(s) mondiale(s)



Manager, Retail Standards and Operations

We are looking for a Manager of Retail Standards and Operations to join our team in Paris to support the Western Europe cluster (France, Spain and Portugal).

Do you want to contribute to the enhancement of the customer experience in the world’s largest jewellery company? Then read on!


Execution of Group Retail Excellence strategies to elevate and enhance the customer experience

As Manager of Retail Standards and Operations, your key responsibility will be execution of Group Retail Excellence strategies to elevate and enhance the customer experience whilst ensuring alignment of core store operating practices and compliance with standards.




  • Implement Group Standard Operating Procedures to optimise the customer experience and safeguard the organisation from key operational risks
  • Review Data analytics to identify and investigate issues in store, agreeing corrective actions to improve compliance and/ or performance
  • Make regular visits to stores to understand key operations and opportunities
  • Partner closely with Sales Managers, Store teams, Training and Retail Excellence to identify Retail development needs and co create relevant material
  • Ensure all Retail communications are shared timely and aligned with Group Communications strategy



Champion a culture of continuous improvement and change

We hope to see that your approach is both structured, logical and organised. You are self-motivated and driven by results and you always champion a culture of continuous improvement and change. Also, you have the ability to effectively collaborate across multiple functions and achieve results by working with others. You thrive in a fast-paced environment, have the ability to prioritise and work well under time pressure.




  • A degree within Business Management or professional accreditation in any business-related area e.g. Marketing, Audit, Retail, Project Management or similar
  • You speak fluent Spanish and French
  • Strong proficiency in Retail Operations
  • Excellent communication skills (written, verbal and interpersonal)
  • Strong leadership and influencing skills
  • Experience from retails, fashion and/or FMCG industry
  • Experience from global organisation(s)


Your new team

Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. 


Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:


Ksenia Thompson

Talent Acquisition Manager Western Europe  


If you see yourself in the position and would like to become a part of Pandora’s future PLEASE CLICK HERE TO APPLY. We look forward to hearing from you!


We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site


Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores. 


Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 21.9 billion (EUR 2.9 billion) in 2019.