Retail Technology Specialist

Do you want to be a part of the world’s leading jewelry company while putting your Retail Technology experience into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America & Asia Pacific Team in an international organization of can-do spirited, passionate, and performance-driven people.

The Retail Technology Specialist is responsible for supporting the company’s point of sale, traffic counters, and other store-related technology. This is a key business-facing position partnering with cross-functional business partners and the Pandora Digital & Technology department to deliver strategic in-store technology solutions. This position requires building a trusted relationship with our business partners, franchise owners and D&T through understanding the business and needs. Responsible for requirement gathering, gap analysis, promotions setup, store support, and procedure documentation of in-store system technologies to meet business priorities and initiatives. Work closely with Pandora D&T to manage and deliver solutions to further the business.

Your Role as Retail Technology Specialist:

• High level of retail knowledge and experience. Understand and translate shopper insights, pricing and merchandising principles, and product mix into a retail strategy to be incorporated into growth plans for the business
• Build and foster relationships with key technology providers and business teams
• Keep abreast of technology trends in the retail industries and work with business partners and IT leadership to identify relevant implementation opportunities to anticipate and meet business needs and improve operational efficiencies with the underlying goal of franchisee profitability
• Lead requirement gathering sessions with cross-functional teams and Pandora D&T for assigned projects
• Participate in source selection activities for the introduction of a new or replacement of existing technology platforms through RFI (Request For Information), RFP (Request For Proposal), and CRP (conference Room Pilot) process
• Be the in-house key point for the retail technology operation and ensure that all business partners have the latest information
• Interface with business partners, agency partners and supplies to understand both short and long term project needs and act as a dependable solution provider to meet those challenges
• Communicate new technology and processes through newsletters and webinars
• Being responsible for running and configuring promotions on the region's POS systems.
   

What is needed to succeed:

+3 years of solid experience in the Retail Industry

Experienced in developing and implementing multiple store system technology platforms – POS, Back Office, Traffic counter and related systems

Strong skills and knowledge in using the MSOffice suite, advanced Microsoft Excel and Power Point

Fluent in English and Spanish – verbally and written. Portuguese is a plus

Demonstrated problem-solving and trouble shooting skills with prior helpdesk experience
Ability to manage multiple priorities and solid organizational skills
Competent in clear, professional communication verbally and in written correspondence
Professional demeanor with the ability to work with various levels of leadership and team member base

PMI or Scrum certifications is desirable.

Did we get your attention?  

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.  

About Pandora  

The largest jewelry company in the world, we give a voice to millions of people’s love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.