Retail Excellence Specialist

Do you want to be a part of the world’s leading jewelry company while putting your experience in Retail Intelligence into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

Pandora is looking for a dynamic and business-savvy Retail Intelligence Specialist in Panamá City, Panamá.

The Retail Intelligence Specialist delivers measurable and actionable value to business operations through data and analytics-based enhancements. This includes developing data models and dashboards to monitor performance metrics, uncovering insights from complex datasets, and identifying trends to drive operational efficiencies through data-driven decision-making.

The role also supports the company’s point-of-sale systems, traffic counters, and other store-related technologies. It is a key business-facing position that partners with cross-functional teams, franchise partners, and Pandora D&T to deliver strategic solutions—covering requirement gathering, gap analysis, promotion setup, and procedure documentation aligned with business priorities.

Key Accountabilities:

• Lead data and analytics projects to identify gaps, design retail solutions, and drive strategic outcomes across the operation.
• Evaluate optimization initiatives and recommend data-driven strategies to enhance operational excellence.
• Create, develop, and maintain retail dashboards using data analysis, mining, and modeling tools to monitor performance and generate business insights.
• Standardize and automate legacy or manual reporting processes to simplify access to data and enable informed decision-making.
• Analyze raw data from multiple sources, eliminate bias, and structure clear, actionable insights.
• Identify opportunities for proactive analytics initiatives that support key strategic priorities across the cluster.
• Develop and deliver impactful presentations that translate data into compelling commercial narratives, while facilitating stakeholder discussions around insights and implications.
• Uses querying languages like SQL and other tools like Tableau, QlikView, Power BI, or Advanced Excel to produce reports and perform quantitative or qualitative analyses addressing business issues or questions.
• Build and foster relationships with key POS providers and business teams.
• Be the in-house key point for the retail POS operation and ensure that all business partners have the latest information.
• Responsible for running, configuring and testing promotions on the region's POS systems (CharmSys & Linx).
• Collaborate with business partners and IT leadership to identify and implement solutions that anticipate business needs and enhance operational efficiency, while leading requirement-gathering sessions with cross-functional teams and Pandora D&T to ensure alignment and successful execution.
• Interface with business partners, agency partners and suppliers to understand both short- and long-term project needs and act as a dependable solution provider to meet those challenges.

Qualifications & Skills

• Eduation: Bachelor’s Administration, Engineering, or a related field.
• Experience: Ideally 5 years of experience in retail, with proven expertise in data analytics, business intelligence, and retail technology platforms.
• Industry Knowledge: Solid understanding of the retail environment, including POS, back-office systems, traffic counters, and related store technologies.
• Strong experience in data visualization, data engineering, and advanced analytics.
• Skilled in SQL, Power BI, Tableau, SAP, SPSS, and Excel (including Power Query, PowerPivot, and statistical analysis).
• Proficient in MS Office tools, especially Excel and PowerPoint, with the ability to create compelling data-driven presentations.
• Ability to synthesize complex data into actionable insights (strong analytical and critical thinking abilities, with advanced numerical skills).
• Experience managing multiple priorities with strong organizational and problem-solving capabilities.
• Prior helpdesk or technical support experience with troubleshooting and issue resolution.
• Product-oriented mindset with the ability to collaborate closely with functional teams to develop and implement self-service reporting and dashboard solutions.
• Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to diverse audiences.
• Languages: Fluent in English and Spanish; Portuguese is a plus.
• Certifications: PMI or Scrum certifications are a plus.

Did we get your attention?  

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.  

About Pandora  

Established in 1982, Pandora designs, manufactures and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.