CRM Customer Analytics Specialist

City:  Panama
Country/Region:  PA
Application Deadline:  30 march 2025

Do you want to be a part of the world’s leading jewelry company while putting your experience in CRM Customer Analytics Specialist into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

 

We are looking for a data-driven CRM Customer Analytics Specialist to join our Pandora LATAM team. This role will focus on leveraging advanced analytics to optimize customer acquisition, retention, and lifetime value strategies. The ideal candidate will use data insights to support business decisions and work cross-functionally to enhance our understanding of customer behavior across channels.


Your Role as CRM Customer Analytics Specialist:


•    Customer Analytics: Use advanced statistical models to analyze customer lifetime value (CLV), retention, customer acquisition cost (CAC), churn rate, and other metrics to guide strategy development.
•    360° Customer Database: Collaborate with IT and E-commerce teams to create and maintain a unified customer database for seamless customer identification across channels.
•    Segmentation & Insights: Develop detailed customer segmentation models to support tailored marketing campaigns and improve engagement.
•    Data Integration: Combine data from various sources, including CRM systems, to provide actionable insights into customer acquisition and retention strategies.
•    Performance Tracking: Analyze and report on customer behavior trends, identifying actionable insights to drive optimization efforts.
•    Retention Analysis: Evaluate retention initiatives and recommend data-driven strategies to improve customer lifetime value.
•    Cross-Functional Collaboration: Work with Marketing, E-commerce, and IT teams to align data analytics initiatives with broader business goals.

 


What is needed to succeed:


•    Proven experience in customer analytics or a related role.
•    Strong technical expertise in SQL, Power BI, Python, and R for data analysis and visualization.
•    In-depth knowledge of statistical modeling for customer behavior analysis (CLV, churn, etc.).
•    Ability to synthesize complex data into actionable insights.
•    Strong organizational and problem-solving skills.
•    Fluent in Spanish and English (Portuguese is a plus).
 

 

Did we get your attention?  

 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.  

 

 

About Pandora  

 

The largest jewelry company in the world, we give a voice to millions of people’s love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021. 

 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.