eCommerce Optimisation & Personalisation Manager

About Pandora

Headquartered in Copenhagen, Denmark, Pandora is the world’s largest jewelry maker with presence in more than 100 countries across the globe.

At Pandora, we give a voice to people’s loves.

Beloved for our inimitable charm bracelet, Pandora jewelry offers intricate design and craftsmanship, brought to life by the magic of the stories expressed and interpreted by its wearer.

The eCommerce Optimisation and Personalisation Manager drives analytics and experimentation to enhance the website experience. The role involves identifying inefficiencies and opportunities through data-driven approaches, implementing A/B and multivariate tests, and collaborating with Global/Regional Ecommerce teams to improve site capabilities.

What you’ll do

• Investigate, develop and implement web optimization solutions to improve purchase conversion rate. Take the lead on identifying function and design opportunities to provide the best in class online user experience.  Prototype multiple design solutions for A/B testing, conduct user tests for control groups and analyze the data to find out the design option that works best to increase the conversion.
• Develop and train team members in reporting and analysis to foster and nurture a high level of commerciality within the team
• Lead multiple projects, from understanding a concept or the current state, assessing gaps, defining key capabilities, working across the organization to develop business requirements, use cases, functional design specification, test the functionality and ensure capabilities meet success criteria.
• Lead the development and reinforcement of a data-driven culture, empowering stakeholders across ecommerce, marketing, and product to make confident, evidence-based decisions.
• Own and manage the experimentation roadmap, ensuring a structured pipeline of high-impact tests that drive continuous optimisation across the customer journey.
• Champion personalisation strategies by leveraging customer insights, segmentation, and advanced analytics to deliver tailored onsite and marketing experiences that drive conversion and customer loyalty
• Develop strategies behind A/B tests partnering with Ecommerce team and monitor process to measure changes to our website. Responsible for assisting hypothesis creation, data collection, and briefing team on data results.
• Ensure that daily operational forecasts in the cluster are accurate within agreed tolerances
• Take the lead in day-to-day and weekly reporting for the local eCommerce business including KPIs, promotions, marketing channel performance, product insights, order cancellation, returns, customer voice across all touchpoints etc. and build dashboards and workspaces as needed to empower the team with the data.

You have:

• Self-motivated, analytical and structured approach to your tasks
• Be data driven, analyse data quantitatively & qualitatively and use customer research, data and metrics to back up assumptions and identifying opportunities
• Strong attention to detail and quality of work
• Must be able to perform well in a deadline-driven, rapidly changing environment
• Pro-active and results orientated
• Strong verbal, written and PowerPoint presentation skills
• Quick learner and adapt to a professional and high-performance work environment

What’s in it for you?

We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:

• Generous staff discount on all Pandora products
• A day off on your birthday
• Opportunities for development
• Health care package
• STIP Bonus
• Hybrid Working Arrangements: 3 days in the office, 2 days working remotely

WHY PANDORA?

• If you DREAM and DARE to grow as a leader as well as develop yourself and client groups on a daily basis, if you CARE and appreciate diverse work environments and you DREAM to work in a fast paced, innovative and disruptive organization, Pandora is the right place for you! 
• You will enjoy leading a business in a collaborative work culture where you will empower others and seek opportunities to grow the market.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*