Retail Workforce Management Specialist (12 month contract)

About Pandora

Headquartered in Copenhagen, Denmark, Pandora is the world’s largest jewelry maker with presence in more than 100 countries across the globe.

At Pandora, we give a voice to people’s loves.

Beloved for our inimitable charm bracelet, Pandora jewelry offers intricate design and craftsmanship, brought to life by the magic of the stories expressed and interpreted by its wearer.

At Pandora, we’re on an exciting growth journey – and we’re looking for a commercially savvy Retail Workforce Management Specialist (12 month contract)   to support and enhance workforce operations by working closing with our retail teams to ensure optimal resource allocation and improve the customer and employee experience. This role will start in 2026.

You will be responsible supporting and enhancing workforce operations focusing on effective management of Dayforce and working closely with the retail teams to ensure optimal resource allocation and improve the customer and employee experience

What you’ll do

• Oversee the day-to-day operational management of Dayforce, ensuring accurate labour requirement forecasting, scheduling, and real-time adjustments in alignment with market-specific dynamics.
• Collaborate effectively with local managers to align staffing levels, schedules, and resource allocation with the intricacies of each market's operational needs.
• Analyse market-specific workforce performance, attendance, and productivity data to identify operational trends, patterns, and opportunities for continuous improvement in collaboration with local and global workforce management teams.
• Provide hands-on guidance and training to super users on the optimal utilisation of workforce management tools, systems, and best practices, ensuring consistent and optimised adoption.
• Contribute to the establishment of market specific operational standards for workforce management policies, procedures, and metrics, enhancing overall operational efficiency and employee satisfaction.
• Actively engage with global workforce management community to gather insights, fostering knowledge sharing, and driving initiatives to maximise system benefits.
• Efficiently manage change requests related to the workforce management system, evaluating feasibility, impact, and implementation strategies in close collaboration with stakeholders.
• Ensure adherence to labour laws, regulations, and company policies pertinent to workforce management, time and attendance, and employee scheduling.

You have:

• Strong analytical skills with the ability to interpret and leverage data to drive decision-making.
• Proficiency in workforce management software and scheduling tools.
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels across the business.
• Strong organisational and time management abilities, with the capacity to manage multiple priorities and meet deadlines.
• Demonstrated problem-solving and decision-making skills.
• Knowledge of labour laws and regulations, particularly as they pertain to workforce management.
• Ability to adapt to a fast-paced, dynamic environment and work effectively under pressure.
• Experience with Dayforce is an advantage

What’s in it for you?

We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:

• Generous staff discount on all Pandora products
• A day off on your birthday
• Opportunities for development
• Health care package
• Hybrid Working Arrangements: 3 days in the office, 2 days working remotely

WHY PANDORA?

• If you DREAM and DARE to grow as a leader as well as develop yourself and client groups on a daily basis, if you CARE and appreciate diverse work environments and you DREAM to work in a fast paced, innovative and disruptive organization, Pandora is the right place for you! 
• You will enjoy leading a business in a collaborative work culture where you will empower others and seek opportunities to grow the market.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*