Customer Experience Assistant

Pandora is the largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We are seeking a results-driven, target-focused Sales Associate to join the store team on a casual basis. If you dream of engaging customers, achieving and exceeding sales goals, and making a lasting impression on your customers then Pandora is the place for you!

through the resolution process with valuable product and service information. 

Our Customer Experience Assistants are our brand ambassadors, and the link between our products and our customers. You will interact with our incredible customers assisting with online enquiries and provide expert Style advice across various platforms including phone call, live chat, email, social media, and video chat. 

What you will be responsible for:

• Respond to inbound inquiries received by phone, live chat and email in different queues that service internal and external customers
• Record all details of inquiries, comments and complaints as well as details of actions taken in case management system.
• Identify and leverage the appropriate resources for resolving issues by utilising thorough knowledge of the organisation
• Make decisions that achieve the right balance between customer satisfaction and upholding the company’s principles and policies
• Nurture and improve customer relationships by thoughtfully evaluating and self-reliantly making fair decisions
• Assist Customer Experience Department with more challenging internal and external customer complaints or issues
• Understand Pandora products well to better assist the customers.

A bit about you:

• Previous customer service experience across eCommerce is essential
• Previous retail styling or sales experience is helpful but not essential
• A strong passion for customer experience
• Experience using Salesforce, Zendesk or other call centre CRM/eComm platforms preferred
• Previous digital technology experience using a live chat or live calls
• Outstanding service orientation and able to perform under pressure
• High attention to detail
• Must be flexible have flexible availability including weekends
• Proficient in Microsoft Office applications

Application Process

To be considered for the role, part of our application process, you will be required to complete a 15 minute questionnaire to enable us to see how amazing you will be in the role and how great you will fit into our team.

THE REWARD

The heart of Pandora is our culture. We live our values, hire the best candidates, foster a high-performing culture and empower our employees to help achieve our mission. We value and respect all of our employees and to thank them for all their hard work, dedication and passion, we offer a competitive rewards package: 

• Generous staff discount on Pandora product
• Competitive Pay Rate
• A positive team environment where you create incredible opportunities crafted by you
• Flexibility to work on a rotating casual roster. 

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.