Workforce Management Specialist

Workforce Management Specialist, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:
 

The Workforce Management Team partners with Commercial Finance, Human Resources and Field Leadership Teams to will manage our store fleet’s overall Labor Budget and Workforce Management System

As  a Workforce Management Specialist, you will play an integral role in setting target allocations, managing and analyzing productivity, and leveraging our labor management platform to gain insights.

Your Role as a Workforce Management Manager:

• Works closely with O&O leadership team and commercial finance team to provide critical financial and strategic analysis support
• Builds and maintains store labor allocations on a monthly and annual level
• Analyzes the allocation of payroll hours and scheduling processes to identify areas of opportunity for improvement and makes suggestions for operational changes.
• Makes recommendations to improve the payroll budget and forecasting
• Provides reporting and other data analysis for O&O leadership and commercial finance team on a routine basis.
• Completing additional ad hoc analysis as needed
• Assists in the maintenance of the WFM system, including the building and delivery of processes, system configuration, reports, and training
• Supports the WFM systems on-going performance, enhancements and updates
• Manages the relationship with WFM global partners and vendor
• Provides ongoing education and support to the field and store teams in areas of scheduling and optimization

Craft your career with us if you have:
 

• 3-5 years of experience in the retail industry
• Prior experience with a retail scheduling system preferred
• Understanding of payroll and scheduling processes and best practices
• Strong analytical skills and the ability to navigate large data sets from  multiple sources
• Strong quantitative skills - a good sense of how to identify opportunities, solutions and the ability to "connect the dots"
• Ability to train and coach others
• Ability to work cross functionally, specifically with finance partners
• Prior experience managing vendor relationships

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

NYC Salary: $90,000.00 - $110,000.00 commensurate on experience

About Pandora:  

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.