Specialist, Conversion Rate and Experimentation

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Conversion Rate and Experimentation Specialist is responsible for driving incremental conversion and revenue growth for the Canadian business through disciplined experimentation and data-led optimization. This role owns the identification, prioritization, and execution of testing initiatives across the digital customer journey, with a focus on resolving friction points and unlocking high-impact growth opportunities.

The role balances hands-on deployment of tests with strategic oversight of the testing roadmap, ensuring efforts remain focused on the highest-value opportunities. The Conversion Rate and Experimentation Specialist will also serve as a key partner to global teams, influencing testing priorities and surfacing local business needs to shape broader experimentation strategies.

Your Role as a Specialist, Conversion Rate and Experimentation

• Own and execute the Canadian testing and optimization roadmap with a clear focus on incremental conversion and revenue growth
• Leverage quantitative and qualitative data to identify the highest-impact opportunities across the customer journey
• Design, deploy, and analyze A/B and multivariate tests, ensuring methodological rigor and actionable outputs. Conduct thorough test analysis to identify wins, iterations, and next steps
• Identify customer friction points and develop test-based solutions to address them
• Translate test results and behavioral insights into clear recommendations, next steps, and business actions
• Influence global partners by clearly articulating Canadian market needs, priorities, and test learnings
• Balance tactical execution of tests with strategic recalibration of priorities based on performance and learnings
• Operate effectively under influence, incorporating cross-functional inputs while maintaining focus on core objectives
• Manage multiple stakeholders and workstreams without losing clarity or momentum

Craft your career with us if you have:

• Ideally a bachelor’s degree; open to candidates with an associate degree coupled with strong relevant experience.
• 2–5 years of experience in an experimentation‑focused program, with hands‑on proficiency in A/B testing and personalization platforms such as Monetate, Optimizely, or similar tools.
• Background in retail, fashion, or FMCG industries, with a strong understanding of consumer behavior and digital performance metrics.
• Experience working within a global or highly matrixed organization, collaborating across markets and cross‑functional teams.
• Strong data orientation with experience using analytics to drive decision-making and prioritization
• Deep understanding of digital customer behavior, shopping journeys, and conversion drivers
• Demonstrated experience in testing, experimentation, and optimization within an e-commerce or digital environment
• Strong bias for action with the ability to turn insights into execution quickly and effectively
• Proven ability to synthesize complex data into clear insights, actions, and recommendations
• Experience working cross-functionally with teams such as Product, Marketing, UX, Technology, and Analytics
• Ability to operate in a matrixed organization, balancing influence, stakeholder input, and prioritization
• Highly focused and disciplined, with the ability to stay aligned to core objectives and avoid reactive “chasing”

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

New York Salary: $93,000 – $115,000 commensurate with experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.