Site Merchandising Specialist

City:  New York
Country/Region:  US
Application Deadline:  n/a

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 


Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. Come join the largest jewelry house in the world on its incredible digital transformation.



About the Team:

Pandora North America is looking for a Site Merchandising Specialist to join our Ecommerce team.

This unique role bridges commercial priorities with our brand’s visual identity online and is primarily responsible for the successful activation of assigned global and local campaigns on US & Canadian websites. The role will also focus on driving performance through content tracking and optimization. Managing additional consumer touchpoints such as homepage, PLPs and campaign pages along with supporting A/B testing/personalization and SEO roadmaps round out the main responsibilities of this role.


Your Role as a Site Merchandising Specialist:


  • Responsible for the content lifecycle of assigned campaigns, pages and sections including localized activations plans, content build and publish, performance tracking and optimization; ensure success and optimization across device type.
  • Work cross-functionally to ensure campaign consistency across all consumer touchpoints.
  • Advocate and align on seasonal and trend-based site merchandising campaigns.
  • Understand target audience and segment customer journeys based on preference and behaviour.
  • Provide weekly and ad hoc content performance reporting to both local and global teams.
  • Align with local trade team to understand commercial priorities ensuring priorities are best supported by content displayed; be a voice for the customer by understanding past performance, trends in search, and predictive trend.
  • Support A/B testing and personalization team with content needs and provide subject matter expertise on testing plans; be an advocate for best-in-class CX.
  • Work in conjunction with our Trade and Marketing teams to ensure a best-in-class shopping journey for all customers, New and Repeat
  • Partner with SEO agency to drive local SEO plans keeping in-line with the global strategy.
  • Submit content requests from local design team ensuring global guidelines are followed.
  • Responsible for FAQ/Help content ensuring accuracy of information is maintained and pages present information in a user-friendly manner.
  • Drive a continuous feedback loop with global and local teams around content needs and performance.


Craft your career with us if you have:

  • 3+ years working in similar ecommerce merchandising/digital experience role preferably for a global retailer.
  • 3+ years' experience with headless Content Management systems such as CoreMedia, Amplience or similar enterprise-level tool
  • 3+ years' experience with Adobe Analytics or similar web analytics tool
  • 2+ years' experience Content Square or similar heat mapping/content tracking tool
  • Preferably 1+ years' experience with Salesforce Commerce Cloud and Salesforce Service Cloud or similar
  • Hands-on experience with JIRA ticketing and ASANA workflow
  • Strong grasp of SEO best practices
  • Proactive, self-motivated individual who is analytical in nature with a keen eye for online merchandising, design, UX principles/best practices and touts a structured approach to tasks. 
  • Proven ability to develop and execute strategic plans and initiatives with strong attention to detail and quality of work, excellent organizational and project management skills.   
  • Be data driven, analyze data quantitatively & qualitatively and use customer research, data and metrics to back up assumptions and identifying opportunities. 


NYC Salary: $90,000 - $100,000 commensurate with experience



Our Benefits:


  • We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
  • We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
  • We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
  • We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays




About Pandora:  


Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    


Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    


Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  


About Pandora NAM: 


The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City