Sales Incentives & Performance Specialist

Sales Incentives & Performance Specialist,  Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Sales Incentives & Performance Specialist bridges strategy and execution by ensuring the accurate and timely calculation of incentive and commission payments for over 8,000 employees. This role is accountable for managing commission models, validating performance data, reconciling payout calculations, and partnering with cross-functional teams to ensure alignment with compensation policies and business goals.

The Specialist also supports the integrity of commission systems and tools, providing data validation, troubleshooting, and reporting that drive confidence and transparency in the company’s incentive programs.

As a Sales Incenrives and Perforance Specialist you will….

Commission Calculation & Validation

• Execute and validate recurring commission and bonus calculations for all eligible employees, ensuring accuracy and adherence to established plan rules.
• Audit data inputs (e.g., sales transactions, quotas, employee eligibility) to ensure completeness and integrity prior to payout.
• Influence and lead the commission and incentive strategy for field employees
• Identify and resolve discrepancies in collaboration with Finance, HR, and Sales Operations.

• Maintain standardized documentation of all commission logic, formulas, and updates for audit and compliance purposes.
• Manage the commission processing calendar to ensure on-time and error-free payments.
• Serve as the primary contact for field and corporate teams regarding commission inquiries, adjustments, and escalations.
• Support the administration of compensation plan changes, including rule updates and modeling impacts.

Sales Performance Optimization

• Partner with Sales Operations, HR, and Retail Leadership to create scalable incentive and recognition programs beyond standard commission models.
• Design and implement programs that drive retail associate performance, engagement, and sales productivity.
• Develop data-driven frameworks to identify, assess, and recognize top-performing associates.
• Analyze sales performance metrics to identify key performance drivers.
• Build dashboards, scorecards, or ranking systems to track associate impact and program effectiveness.

Reporting & Analysis

• Develop reporting to be used for coaching performance and identifying region, district, store ranking.
• Track payout trends, variances, and budget impact to identify opportunities for process or model improvements.
• Collaborate with Finance to reconcile total commission expense with budget forecasts and actuals.
• Partner with Sales Analytics to provide insights on incentive effectiveness and ROI.
• Support Sales Operations Team in providing ROI analysis for new operational initiatives.

Continuous Improvement

• Evaluate and optimize commission processes to reduce cycle time, increase accuracy, and improve scalability.
• Partner with HR, D&T, and Sales Operations to implement system and reporting enhancements.
• Build and maintain a repository of best practices for incentive administration.
• Support testing and validation of system upgrades or new incentive tools.
• Partner with D&T and vendor teams to ensure system accuracy and to troubleshoot any commission-related issues.
• Benchmark incentive and reward programs to ensure Pandora is providing best in class programs

Cross-Functional Collaboration

• Work closely with Sales Leadership, Finance, and HR to ensure alignment between incentive design and business performance.
• Collaborate with Payroll to ensure accurate and timely payment execution.
• Participate in incentive governance forums or workstreams to ensure policies and controls are maintained.
• Support Labor Optimization team with reporting, analysis and strategic planning tasks.

Craft your career with us if you have: 

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field
• 3–5 years of experience in sales operations, commission administration, or financial analysis
• Experience with payroll or incentive management systems (e.g., Xactly, Varicent, Callidus, or Dayforce)
• Strong data reconciliation and audit skills
• Proven ability to manage high-volume calculations and meet tight deadlines
• Strong analytical, mathematical, and problem-solving abilities
• Proficiency in Excel, database management, and reporting tools (e.g., Tableau, Power BI)
• Excellent attention to detail and accuracy
• Strong communication and collaboration skills across functions
• Knowledge of sales compensation design principles and operational execution
• Ability to manage sensitive financial data with discretion

Our Benefits: 

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

93,000-116,000$ commensurate with experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.