Process Optimization Manager

Process Optimization Manager, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Process Optimization Manager is a strategic role that drives operational excellence and scalability across Pandora’s North American retail network. By leading process evaluations, optimizing workflows, and establishing standardized practices, this role ensures efficiency, consistency, and alignment with organizational goals. Acting as a cross-functional leader, the Manager supports critical business initiatives and fosters collaboration to deliver impactful results.

This role ensures Pandora’s operational processes are efficient, standardized, and scalable, enabling seamless execution across the North American retail network. By driving process improvements and fostering cross-functional alignment, the Process Optimization Manager supports business growth, enhances operational excellence, and strengthens Pandora’s ability to deliver exceptional fan experiences

Your Role as a Process Optizmization Manager:

Process Evaluation & Optimization

• Assess current operational workflows to identify inefficiencies and recommend actionable improvements.
• Lead initiatives to streamline processes and enhance operational consistency.
• Own the implementation of process improvement methodologies, such as Lean or Six Sigma, to drive long-term efficiencies.

Standard Operating Procedures (SOP) Development

• Develop, maintain, and refine SOPs for store processes.
• Ensure alignment of SOPs with company standards and objectives through collaboration with cross-functional teams.
• Champion the adoption of SOPs across the organization by creating and maintaining comprehensive operational manuals and supporting training materials.

Project Management & Leadership

• Co-lead the implementation and adoption of project management tools, such as Asana, to streamline workflows across teams.
• Manage pilot programs for operational and technical initiatives (e.g., inventory receival, Tap to Pay, Pay By Link), ensuring learnings are captured and improvements made before full implementation.
• Collaborate with stakeholders to ensure successful project execution and alignment with organizational objectives.

Cross-Functional Collaboration

• Partner with HR, IT, and Field Operations to implement key initiatives, such as orientation processes and new operational pilots.
• Act as a liaison between field leaders and the home office to ensure realistic and balanced workload expectations, validating all process improvements meet the direct needs of the field.
• Engage with stakeholders to manage high-profile projects. Performance Monitoring & Continuous Improvement
• Develop and track performance metrics to evaluate the success of process optimization efforts.
• Conduct monthly hindsight reviews and provide data-driven recommendations for ongoing improvements.
• Build a repository of best practices for operational workflows, sharing insights across teams to enhance scalability and efficiency.

Craft your career with us if you have:

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 3+ years of experience in process improvement, project management, or operational roles in a retail environment.
• Proven ability to document and implement standardized procedures.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Proficiency in project management tools (e.g., Asana).
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills to influence cross-functional partners.
• Attention to detail and ability to manage competing priorities in a fast-paced environment

Success Traits:

• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).

• Proficiency in project management tools (e.g., Asana).
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills to influence crossfunctional partners.
• Attention to detail and ability to manage competing priorities in a fast-paced environment

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

New York City: $128,000 – $140,000 commensurate on experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.