NAM Digital & Technology Business Partner
Digital and Tech Business Partner (North America), Pandora Digital & Technology
As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About the Team:
In Delivery & Planning we have a mission of driving and improving end to end delivery of tech initiatives in collaboration with Product and Development teams – seeking to deliver expected outcome for our customers and colleagues in shortest possible time to market while staying within budget.
We collaborate, deliver services and provide expertise across the Digital and technology domains – and we want to be the healthy friction in our organisation asking the right questions ensuring ambitions are always clear and that we focus on outcome.
If all of above sounds intriguing we want you to join us to bring your leadership, expertise, knowledge, ideas, entrepreneurial spirit, and experience to make a significant impact, and help build and shape this with us going forward.
As we are embarking on next level of Digital and technology commercial cluster engagement we are looking for a strong Business Partner and technology leader to lead this area for our commercial markets in North America.
Your Role as Business Partner:
You will act as the interface between Global Digital & Technology (D&T) and the commercial cluster in North America. Your proximity to local leadership will be key in ensuring more direct and impactful communication, which is crucial for managing the increasing expectations and dynamics. You will drive mutual transparency between the commercial cluster and D&T, ensuring cluster plans and D&T roadmaps are joined up at all times. You will help clusters realize their roadmaps and the value of technology, providing clarity on D&T plans, organization, and support.
To achieve this, you will be keeping D&T domain leaders accountable for listening to and delivering on cluster needs, while also holding the cluster accountable for implementing and supporting tech initiatives to deliver the desired value. This will require you to roll up your sleeves and actively engage in the day-to-day orchestration and tactical execution of initiatives on the ground, beyond simply coordinating or connecting people.
All of this will be enabled through a strong engagement model and clarity on portfolio, drumbeat, and intake model, as well as change management and communication.
Your role as the Digital & Technology Business Partner
In this role you will:
- Lead business stakeholder engagements to inform, influence, and challenge, building up a respected partner relationship across cluster and Global D&T.
- Serve as the cluster relationship link between the cluster and Global D&T at the executive level.
- Provide highly valued strategic consulting-level support and guidance through key Global D&T initiatives.
- Understand market challenges, including customer priorities and competitive issues, and convey them to D&T when needed.
- Identify and define opportunities, account for cluster priorities, and prepare decision material and business cases together with business leadership and other key stakeholders.
- Provide support in delivering and implementing technology products that meet the needs and requirements of the cluster and business strategy.
- Be the catalyst for change in the commercial markets by driving the Change Agenda on Global D&T deliveries from idea to release, holding global D&T and cluster teams accountable for having a go-to-market approach to initiatives where relevant.
- Actively engage in daily operations and project management, ensuring that the D&T teams on the ground have clear direction aligned to cluster plans, efficiency levers, and problems to be solved.
- Seek input from clusters to influence the D&T Strategic Plans, join up global and cluster roadmaps, and consistently review the plan during the year with cluster and Global leadership teams.
- Position global D&T standards and policies correctly in the management of the cluster portfolio.
- Work closely with the D&T Strategy & Portfolio team, and maintain touchpoints across all of D&T to provide clarity and transparency to the cluster leadership teams.
- Have a strong understanding of support and operational frameworks and engagement models, striking the right balance between performance and transparency on operational support (with operations teams on-site in the clusters and globally) and the planning and delivery of strategic initiatives to deliver business value.
Craft your career with us if you have
- Have a BSc or MSc with a relevant focus.
- Have 5+ years of experience in Digital and Technology, bridging business demands and requirements with technology solutions.
- Have experience overseeing a broad portfolio of Technology initiatives, including project delivery, ideally in agile and waterfall methodologies.
- Have experience with IT Operations and the key metrics to monitor to assess if performance meets stakeholder expectations.
- Are structured, organized, and have a problem-solving mindset.
- Are a strong relationship builder and a good listener, with a structured approach to managing stakeholders.
- Communicate clearly and speak the common language to bridge technology and business requirements.
- Are analytical and can build business cases and track value as needed.
- Ideally have experience working between global and local in a global retailer at the intersection of business and technology.
- Are not afraid of rolling up your sleeves and getting things done with a level of pragmatism when needed.
Our Benefits:
- We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
- We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
- We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
- We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays
New York City: $140,000.00 - $160,000.00 commensurate with experience
About Pandora:
Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM:
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City