Marketplace Account Manager

City:  New York
Country/Region:  US
Application Deadline:  n/a

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 


Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 


About the Team:

The Marketplace Account Manager is responsible for driving sales and profit goals for our current partnerships with and Amazon through our current partnership with Pattern. This role is also responsible for managing and identifying future business development opportunities within the marketplace channel that increases Pandora’s awareness and penetration within the North American region. This role will report directly into the VP of North American Ecommerce and will be based in New York City.


The ideal candidate has solid experience in managing Amazon accounts, preferably both in a vendor direct and 3rd party model. This candidate also has experience with being able to identify and scale new business ventures, displaying a keen understanding for the opportunities within the market and ambitions of increasing Pandora’s market share. This candidate needs to understand the selling fundamentals of assortment planning and optimizations, is a superior negotiator, and is also very familiar with how to manage and buy inventory.


The role will be incredibly visible internally both with peers at the same level and senior leadership. The goals of this role will also feed global expansion plans and therefore needs to have a candidate that demonstrates undeniable cross-functional collaboration and communication. You will bring a deep understanding of what it takes to build a digital Marketplace and can leverage industry research and trends to drive key objectives.


This role is an amazing opportunity to support a growing North American business, gain senior leadership exposure, and help inform the Global expansion plans.


Your Role as a Marketplace Account Manager:


  • Partner with wholesale selling teams, accounting, technology, and full ecomm team.
  • Manage key accounts with Amazon, Macys, and others.
  • Account Management: Manage relationships with key providers and account representative, drive strategic goals.
  • Monitor marketplace performance metrics and identify key areas for improvement.
  • Work closely with internal teams to ensure seamless integrations and execution of MP strategies.
  • Conduct a comprehensive analysis of the target market, including the size, growth potential, and the main competitors. Identify your target audience and outline their needs and preferences.
  • Develop and implement strategies to drive sales and profit targets.
  • Optimize product listings, pricing, and promotions to drive goals.
  • Identify new opportunities to expand assortment.
  • Oversee the creation and optimization of product listings, including product descriptions, images, keywords and attributes.
  • Inventory Management and forecasting – work closely with internal teams to manage inventory levels and sell through, demand forecasting, prevent stock outages and overstock.


Craft your career with us if you have:

  • Minimum 3 years of experience working as a seller on Amazon.
  • Experience working in marketplace function.
  • Experience with identifying new expansion opportunities.
  • Executive presence – this role will report directly into the VP of North American Ecommerce and will interface with local senior leaders as well as Global levels in the executive layer.
  • Strong negotiator with demonstrated success in being able to negotiate both internally and with external counterparts.
  • Extremely well organized and able to manage multiple tasks, priorities, and stakeholders with ease, can move a roadmap forward.
  • Excellent attention to detail and quality of work
  • Proficient in Adobe and Power BI, as well as 3rd party portals (big commerce, mirakl, patterns, etc.)
  • Must be able to thrive in a deadline-driven, rapidly changing environment.
  • Pro-active and results orientated.
  • Strong bias for action, relentless about driving and really owning your own business.
  • Comfortable managing both up and horizontal
  • Self-motivated, analytical, and structured approach to your tasks
  • Quick learner and adapt to a professional and high-performance work environment.
  • Ambitious and looking to grow and fill in the white space within a company.


Our Benefits:


  • We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future. 
  • We Care! Pandora offers extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
  • We Dream! Pandora is fostering growth and crafting opportunities to support business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more. 
  • We Deliver! PTO Package including Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

NYC Salary: $165,000 - $175,000 commensurate with experience



About Pandora:  


Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    


Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    


Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  


About Pandora NAM: 


The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City