Manager, People Technology

City:  New York
Country/Region:  US
Application Deadline:  n/a


People Technology Manager, Pandora NAM  


As the largest jewellery company in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.  


Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.  



About the Team:  

During the next year, we will continue to establish a world-class team of thinkers, makers, and doers to ensure Marketing is at the heart of our business. We want you to bring your expertise, knowledge, ideas, entrepreneurial spirit, and experience to make a significant impact. 


Our People Technology Team is responsible for data integrity, security, system testing, report writing and adherence to the Pandora North America corporate structure in SuccessFactors and UltiPro.  In partnership with the Global People Technology team, this role is responsible for designing and implementing procedures to ensure HR data is accurate and reportable.  This role will be responsible for serving as a subject matter expert (SME) for several solution platforms supporting the overall HR and business strategy, including but not limited to SuccessFactors and UKG.  


The Manager, People Technology will act as a business partner on system compliance in coordination with local regulations and serves as a technical advisor to key stakeholders including but not limited to HR Performance & Reward, Payroll, HR Business Partners, Sales & Retail Excellence, IT and Finance. 



Your Role as a People Technology Manager: 


  • Directs and oversees the day-to-day technical operations of Human Resource systems (SuccessFactors, UltiPro, etc) for Pandora North America 

  • Develops and mentors team members in the performance of their duties, establishing work priorities, cross training, building capabilities and in achieving management objectives 

  • Ensures data integrity, security, adherence to the Pandora North America corporate structure in SuccessFactors and UltiPro  

  • Manages and generates reports/queries, which includes writing, maintaining, and supporting a variety of ad-hoc and routine reports utilizing Cognos Analytics, SuccessFactors reporting and MS Excel. Helps maintain data integrity in systems by running queries and analysing data. 

  • Partners with the Global People Technology team overseeing related projects and process improvement initiatives to maximize our systems capabilities through automation and efficiency. 

  • Designs and Implements procedures to ensure HR data is accurate and reportable. Performs system maintenance, which includes reviewing, testing and implementation of upgrades, and documenting/training business on new functionality. 

  • Advises business partners on system compliance in coordination with local regulations 

  • Strategically provides continuous improvements to the HR Data processes by analyzing new functionality for maximum use and relevance for Pandora North America  

  • Partners with key stakeholders to develop and implement technology solutions to meet the day-to-day needs of the business. Identifies and understands complex system issues, recommends solutions, and takes the appropriate course of action to best support the business. 

  • Manages and participates in internal and external audit requests 

  • Manages the development and administration of vendor data integrations 

  • Maintains Human Resources information confidentiality 




Craft your career with us if you have:  

  • Bachelor's degree in technical discipline is preferred  

  • 8+ years’ experience in HRIS administration and configuration with 2+ years of people management preferred.   

  • Strong communication skills with the ability to influence and persuade stakeholders 

  • Ability to manage multiple projects in highly matrixed organizations, often with competing priorities. 

  • Previous experience with Ultimate Kronos Group – UltiPro 

  • Previous experience with Workforce Management Systems would be required 

  • Previous experience supporting and configuring SuccessFactors is essential  

  • Demonstrate strong troubleshooting, analytical and technical ability.            

  • Excellent attention to detail 


Travel: < 10% - travel between the NYC and Baltimore office 

NYC Salary Range: Up to $165,000 (commensurate with experience) 


About Pandora:  


Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    


Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    


Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.  


About Pandora NAM: 


The Pandora team in the USA consists of more than 115 employees working at the hub office in Baltimore, Maryland, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 infield positions, and more than 3,900 in our owned and operated stores. We have also recently opened an office in New York City in the heart of times square and are actively building out this team with the best talent in the market.  


Today, the USA is Pandora’s single largest market. The Pandora North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 150 being owned and operated by Pandora. 


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City