E-Commerce Personalization Specialist

E-Commerce Personalization Specialist, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team and the Role:
 

You will be part of the Pandora North American Cluster (NAM) consisting of a group of people with can-do attitudes and although we are very passionate and ambitious about our work, we make sure to put the important things in life first. A healthy work-life balance is paramount for us to be successful.

This role will play a pivotal part in crafting pre and post-test analyses and reports, collaborating closely with both local and global stakeholders. Embrace the chance to make a significant impact in the world of eCommerce, where your expertise and innovation will be celebrated. Join us in revolutionizing the online shopping experience.

You will be primarily responsible for utilizing our core machine learning and CRM tools including Monetate, Salesforce Commerce Cloud, and BloomReach to flawlessly execute our on-site personalization, A/B testing and optimization strategies for our core audiences while maximizing revenue on the US and Canadian websites. The ideal candidate has experience in A/B testing and machine learning tools and takes both a creative and data-driven approach in executing end-to-end personalized experiences around content, dynamic merchandising such as product recommendations, sorting, taxonomy, and promotions. The ideal candidate also lives and breathes data; has a passion for innovative solutions; is proactive and looking to collaborate closely with the Optimization Manager in really driving the product and testing roadmap.

As an E-Commerce Personalization Specialist, you will report to the North American Manager of E-Commerce Optimization & Personalization and work closely with the rest of the E-Commerce team to jointly deliver on our overall vision.

This role is based in New York City

Your Role as an E-Commerce Personalization Specialist:

• Cocreate a robust monthly testing and personalization roadmap with global and local ecommerce teams and introduce new experience opportunities during peak promotional and campaign periods.
• Execute weekly personalized experiences across homepage, category and product pages for key target audiences and track performance daily to optimize low converting experiences.
• Create and organize ticket requests in JIRA and manage updates and responses to local and global teams in a timely manner. Experience in PM tracking systems (Asana, Trello, Monday, Click Up, etc)
• Utilize knowledge of HTML, CSS, and JS to create advanced tests around UX/UI and assist in troubleshooting website functionality issues.
• Analyse audience segment database within testing tools and consumer databases to ensure targeted experiences reach their highest match rate potential.
• Support with developing new dashboards within ContentSquare around customer journey trends, identify how different audiences behave on site during various trading periods and highlight new areas of opportunities to run targeted experiences.
• Present use cases with conviction, leveraging data within ContentSquare, Sales Force, and Adobe Analytics and external innovation to ensure that Pandora becomes and remains an example of digital excellency.
• Conduct competitor analysis and identify new AI driven virtual tools to drive guided selling that assist in increasing basket and conversion and support with UAT when new tools are introduced.
• Build strong internal relationships with US e-Commerce, merchandising, operations, and wider marketing & Global Ee-Commerce team. Collaborate with and learn from colleagues in similar roles globally.

Craft your career with us if you have:

• A business-administration degree
• 3+ years of experience working with Marketing or Commercial digital projects in either consultancy, agency, or in-house functions.
• E-Commerce experience, Optimization, Customer Experience, User Experience, Knowledge of CMS, Adobe Analytics, Jira, SFCC, Project Management Tooling (Asana, Trello, Monday, click up, etc)
• Understanding of A/B testing and reporting, best practices of testing, optimization and drivers of online conversion
• Strong knowledge of A/B testing tools (Monetate preferred) HTML, CSS, some JS, Project Management, Content Square, Bloomreach, Adobe Analytics
• Strong verbal, written and PowerPoint presentation skills.
• Quick learner, a self-starter and able adapt to a professional and high-performance work environment.
• You are proactive, organized, driven, a self-starter, able to synthesize data and figure out next steps.

NYC Salary:  $105,000 - $115,000 (commensurate with experience)

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.