Director, Sales Operation & Planning

Director, Sales Operations & Planning, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:
 

The Director, Sales Operations & Planning is responsible for leading the strategic vision, execution, and optimization of workload planning, labor management, and sales operations for Pandora North America. This role will oversee key processes, collaborate cross-functionally to ensure task prioritization and labor efficiency, and drive operational excellence to support Pandora’s growth objectives. The Director will work closely with senior leadership, operational teams, and field leaders to develop and implement scalable strategies and improve store performance across North America.

Your Role as the Director, Sales Operations & Planning:

Strategic Leadership

• Lead and drive the strategic vision for Sales Operations & Planning to ensure alignment with Pandora’s North American business goals and objectives.

• Provide clear, strategic direction on workload planning, labor optimization, and sales operations, ensuring alignment to broader company initiatives.
• Influence and guide cross-functional teams (HR, IT, Finance, Marketing) to integrate operational strategies into business practices.

Team Leadership & Development

• Oversee and mentor a team of managers and specialists, fostering collaboration, continuous learning, and growth.

• Create a high-performance culture through clear goal-setting, regular feedback, and professional development opportunities.
• Ensure strong leadership practices are embedded within the team, encouraging innovation and ownership of key initiatives.
• Champion diversity and inclusion within team dynamics, ensuring a culture of respect and engagement.

Workload & Labor Optimization Oversight

• Oversee the implementation and ongoing evaluation of workload planning and labor optimization strategies to ensure task execution is balanced and aligned with store priorities.

• Collaborate with the Manager of Sales Operations & Workload Planning to track the execution of tasks, ensuring they are submitted with sufficient lead time and optimized for operational efficiency.
• Monitor labor effectiveness through analytics and establish processes for adjusting resource allocation based on shifting priorities.

Cross-Functional Collaboration & Stakeholder Engagement

• Act as a liaison between senior leadership, field teams, and cross-functional departments (HR, IT, Finance, Legal, Merchandising) to ensure task execution is coordinated across teams.

• Serve as the primary point of contact for alignment on operational goals and priorities with both internal and external stakeholders.
• Foster a culture of collaboration by facilitating meetings and encouraging regular communication between cross-functional teams to drive strategic initiatives.

Business Intelligence Development & Analytics

• Provide strategic oversight for the business intelligence function, driving sales reporting, forecasting, and data-driven decision-making.
• Partner with the Business Intelligence Manager and analytics teams to enhance the accuracy, accessibility, and timeliness of operational data.
• Develop KPIs to measure the effectiveness of workload execution, labor optimization, and sales operations initiatives.

Continuous Improvement

• Lead the development and ongoing refinement of process improvements using a data-driven approach.

• Establish a continuous improvement framework to identify inefficiencies and opportunities for optimization.
• Implement best practices and optimize processes to ensure operational excellence across all teams and functions.

Craft your career with us if you have:
 

• 8+ years of experience in Sales Operations, Workload Planning, or Retail Management roles.
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven leadership experience in managing large-scale operational and planning initiatives.
• Strong expertise in workforce management, workload planning, and sales operations.
• Experience managing and developing high-performing teams.
• Familiarity with retail systems, reporting tools, and labor optimization software.
• Exceptional leadership and strategic planning skills.
• Strong analytical and problem-solving abilities with experience leveraging data to drive decisions.
• Excellent communication and collaboration skills with the ability to influence stakeholders.
• Proficiency in workforce management tools, retail systems, and project management software.
• Ability to manage multiple priorities in a fast-paced environment.
• Travel required: Up to 20% to support field teams, attend strategic meetings, and oversee key initiatives.
• Strategic Vision and Leadership

• Analytical Decision-Making
• Cross-Functional Collaboration
• Adaptability to Dynamic Environments
• Team Empowerment and Development

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

New York City: $160,000 - $200,000 commensurate on experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.