Director, Loss Prevention & Inventory NAM

Director, Loss Prevention + Inventory, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Director, LP & Inventory is responsible for developing and leading strategic initiatives to safeguard Pandora’s assets, minimize shrink, and enhance inventory processes. This role oversees Loss Prevention and Inventory Management functions, ensuring alignment with business objectives and driving continuous improvement. The Director leads high-visibility investigations, collaborates with global partners, and sets the strategic vision for training, analytics, and compliance efforts

Your Role as a Director, Loss Prevention + Inventory

Accountabilities: Strategic Leadership:

• Define and oversee Pandora’s Loss Prevention and Inventory strategy to align with North American business objectives.
• Develop short- and long-term plans to reduce shrink, enhance compliance, and optimize inventory processes.
• Foster collaboration across teams, including Inventory Management, Sales Analytics, and global Loss Prevention, to achieve strategic goals.

Team Leadership & Development:

• Lead a team of three, including the Loss Prevention Business Partner, Specialists, and Analyst
• Provide mentorship and professional development opportunities to build a high-performing team.
• Ensure seamless coordination among team members to execute Loss Prevention and Inventory strategies effectively.

Loss Prevention Oversight:

• Manage high-visibility investigations involving significant theft or fraud, ensuring thorough resolution and executive reporting.
• Oversee the Loss Prevention audit program and address systemic issues identified through audits.
• Guide the development and execution of Loss Prevention training programs for field teams and managers.

Inventory Management Collaboration:

• Partner with the Inventory Management Specialist to centralize inventory processes and improve accuracy.
• Ensure alignment of inventory control initiatives with shrink reduction strategies and organizational goals.
• Oversee the use of exception-based reporting and data analytics to identify and resolve inventory discrepancies.

Analytics & Reporting:

• Use data analytics to monitor trends in shrink, inventory accuracy, and operational risks.
• Collaborate with the Sales Analytics team to integrate Loss Prevention data into broader business insights.
• Provide regular reports to senior leadership on key performance metrics and progress against goals.

Global & Cross-Functional Collaboration:

• Work with global Loss Prevention teams to adopt best practices and tailor them to the North American market.
• Partner with cross-functional teams, including Store Operations, HR, and IT, to implement Loss Prevention and Inventory initiatives.
• Engage with external stakeholders, including law enforcement and industry organizations, to enhance security efforts.

Compliance & Continuous Improvement:

• Ensure compliance with all legal and regulatory requirements related to Loss Prevention and Inventory.
• Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
• Drive a culture of accountability and awareness through training, audits, and proactive risk management

Craft your career with us if you have:

• Bachelor’s degree in Business Administration, Criminal Justice, or related field.
• 8+ years of experience in Loss Prevention, Inventory Management, or retail operations, with progressive leadership roles.
• Proven track record in shrink reduction, high-profile investigations, and inventory process optimization.
• Strong knowledge of security systems and inventory control technologies
• Exceptional strategic thinking and problem-solving abilities.
• Strong communication and collaboration skills, with the ability to influence stakeholders at all levels.
• Proficiency in data analysis tools (e.g., Tableau, Excel, or Power BI).
• Deep understanding of retail operations, inventory processes, and Loss Prevention strategies.
• Ability to lead cross-functional teams and drive complex initiatives in a fast paced environment.

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

New York Salary: $185,000 - $230,500 commensurate on experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.