Director, E-Commerce (US)

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:
 

The Director, Ecommerce (US) will be responsible for exceeding growth and margin responsibilities for the US site. This role will be responsible for overseeing all aspects of our online sales platform, leading a team of merchandising professionals focused on optimizing the customer journey, enhancing and improving our SEO rankings, improving path to purchase, enhancing search, working in close partnership with our partners in technology in road mapping, and ultimately building a best in class customer experience for all our fans. 

The role will be incredibly visible both locally and globally. The goals of this role will also be to feed global expansion plans and therefore needs to have a candidate that demonstrates undeniable cross-functional collaboration and communication. You will bring a deep understanding of what it takes to build a digital experience and can leverage industry research and trends to drive key objectives. The role requires someone who can gain strategic partnership and be a vocal and daring advocate for the future of digital commerce.

The role is highly cross functional and requires exceptional time management, prioritization, and innovation to better optimize internal operations to improve efficiencies across the value chain. This person needs to be a loud advocate for customer experience and understanding product purchasing affinities and barriers to conversion.

This person should also have experience with Marketplace growth strategies and identifying white space.

This person will report directly into the VP, Ecommerce for North America in our NYC offices. This role is a hybrid in office three days a week. The ideal candidate will partner closely with our country senior leadership across multiple divisions including but not limited to Merchandising, Marketing, Customer Experience, Retail, etc, as well as our Global partners in Copenhagen.  This role is an amazing opportunity to support a growing North American business, gain senior leadership exposure, and help inform the Global expansion plans.

Your Role as a Director, Ecommerce (US):

Key cross functional partnership needed across the local Ecomm team, Merchandising, Marketing, Retail, Finance,  Operations, and Customer Experience teams.

• Help develop and actualize the e-Commerce US  strategy. Working closely with the HQ Ecomm Teams, Retail, Marketing, Merchandising, Customer Experience, Finance and Logistic teams to both materials US and company wide ambitions
• Maximize online sale and drive impact through partnerships with Site Merchandising, Digital Marketing, CRO (conversion rate optimization), Web Analytics and Insight, Omnichannel services, Customer Care, Returns and Damages
• P&L ownership, ensuring delivery of budget, sales analysis, and weekly forecast
• Advocate and influence senior management for the support and implementation of strategic initiatives; conduct competitive analysis, identify risk and reward opportunities
• Prepare sales reviews and presentations regarding: updates to strategic initiatives, directive changes, key metrics, and actionable insights for senior management and HQ.
• Manage end to end operational activities to ensure seamless order fulfilment and delivery processes to achieve Customer Satisfaction and Business Unit objectives. Increase omnichannel sales and maximize cross-functional synergies while ensuring consistency of customer experience and brand positioning and presentation.
• Lead and develop a high-performing E-commerce team fostering a culture of collaboration, respect, innovation and continuous improvement. Provide guidance and support to team members to help them achieve their own development goals.
• Develop in partnership an SEO strategy; conduct keyword research, content optimization. And technical audits to target key opportunities for unbranded growth
• Analyse search data and user behaviour to identify opportunities for enriching search. Collaborate with cross-functional teams to implement improvements 

Craft your career with us if you have:
 

• Minium of 8 years of experience working in ecommerce in either a site merchandising or commercial strategy role
• Experience with Salesforce, Adobe or similar reporting suite, Content Square
• Executive presence – this role will report directly into the VP of North American Ecommerce and will interface with local senior leaders as well as Global levels in the executive layer
• You have  expertise on E-Commerce industry best practices and keep abreast on latest disruptions/trends/new technologies in the digital landscape
• Strong negotiator with demonstrated success in being able to negotiate both internally and with external counterparts
• Extremely well organized and able to manage multiple tasks, priorities and stakeholders with ease, can move a roadmap forward
• Excellent attention to detail and quality of work
• Must be able to thrive in a deadline-driven, rapidly changing environment
• Pro-active and results orientated
• Strong bias for action, relentless about driving and really owning your own business – can operate in full autonomy
• Comfortable managing both up and horizontal
• Self-motivated, analytical and structured approach to your tasks
• Quick learner and adapt to a professional and high-performance work environment
• Ambitious and looking to grow and fill in the white space within a company
• Proficient in Adobe and Power BI, Content square, Salesforce, Google trends, Bloomreach

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

NYC Salary : $220,000 - $240,000 commensurate with experience

About Pandora:  

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.