Retail Standards & Operation Specialist

City:  Milan
Country/Region:  IT
Application Deadline:  30.09.2023

Pandora Italia is looking for a passionate Retail Standards & Operation Specialist who works as a part of the cluster Sales team from our office in Milan.

At PANDORA we are guided by four values:

WE DREAM-we are visionaries and go beyond the obvious. WE DARE we pursue bold ambitions with courage and agility. WE CARE we care deeply for each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace where each of us can grow and contribute, WE DELIVER we keep our promises to colleagues, customers, partners and stakeholders.

We are all ambassadors of our brand and together we form the great Pandora community!

The right candidate for this role? A dynamic and curious person, with strong interpersonal and organizational skills. One of our values is “To Deliver” and probably the most representative for the Sales team.


Here you will have a unique opportunity to express your talents and be part of a team where you can build the best version of yourself! What are you waiting for?


Main purpose of the role:


The Retail Standards & Ops Specialist is responsible for effectively managing the execution of globally and locally processes and procedures to prevent business risk, protect the profit and assets of the organization, cooperating with Global team.

He/She supports stores in organization of annual inventory and ensure that store staff apply stock policies. 

He/she also supports and works closely with all the Departments in order to reach and guarantee internal compliance according to global and local guidelines, policies, requirements and fiscal law.



Key accountabilities:


  • Contribute and cooperate with other departments, in defining and in implementing of procedures to prevent business risks and preserve the company’s assets.
  • Collaborate in the efficiency and continuous improvement of processes and tools.
  • Edit and constant review of procedures and any related documents related cash management, cash flows and stock management
  • Track and report current status of any breaches identified and ensure timely resolution by coordinating with local and global teams.
  • Monitor unusual activity in store. Implement investigative measures on potential non-compliant behaviour and take appropriate discussions warnings and actions in partnership with HRBPs, DSMs and RSMs
  • Organize and plan annual inventories, cooperating with Global team,  and monitor the quality of activity.
  • Ensure accuracy of stock take results, through checks and analysis.
  • Train store staff on cash and stock management and ensure that they apply store and stock compliance policies
  • Support stores regarding requests about jewels flows
  • Ensure that the MPOS global team transposes local fiscal requirements, cooperating with IT department
  • Consult external consultants for any tax matters
  • Cooperate with finance team in order to find action plans to prevent finance losses


Professional qualifications & technical skills:

  • At least 2-3 years’ experience in a similar role
  • Good knowledge of Excel.
  • Good knowledge of stock management and cash management.
  • Ability to analyze data and prepare reports, statements and projections.
  • Strong analytical skills.
  • Detail oriented without losing the big picture.
  • Fluent in English & Italian

Personal competencies:

  • Great interpersonal skills, ability to communicate in a clear, concise, understandable way and listen attentively to others.
  • Ability to adapt and respond to dynamic and ever-changing work situations and environments.
  • Excellent time management skills, meeting work deadlines effectively.
  • Excellent organizational and planning skills, ability to deal with situations where multitasking is frequently required.
  • Solid business acumen skills and problem-solving attitude.
  • Team-spirit.
  • Initiative and shared decision-making approach.


About Pandora 


Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021. 


Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.