Workforce Management Specialist Iberia

City:  Madrid
Country/Region:  ES
Application Deadline:  30/04/2024

Retail Optimization Workforce Management Specialist  

Madrid, Spain  


A key part of the Retail Excellence team, this role will play a pivotal role in overseeing and optimizing retail workforce operations, initiatives and outcomes across Pandora’s Retail locations in IBERIA (Spain & Portugal).  

This role centers around seamless management of workforce management system, closely collaborating with local retail teams to ensure optimised allocation of resources, maximize store productivity, and ultimately enhance customer and employee experience.   

A key element of this role is interfacing with Sales, Finance and HR on payroll and financial planning as well as being an expert in our Workforce management system Plandora (Ceridian Workforce).  


Work Force Management (WFM) system expertise - System oriented  


  • Be a key user of the WFM system, ensuring any new stores are added efficiently and all required information is fed into the system in a timely manner.  

  • Oversee the day-to-day operational management of the workforce management system, ensuring accurate labor requirement forecasting, scheduling, and real-time adjustments in alignment with market-specific dynamics.  

  • Work with operations team on any new stores, acquisitions, store closings that are in the coming months.  

  • Efficiently manage change requests related to the workforce management system, evaluating feasibility, impact, and implementation strategies in close collaboration with stakeholders.  

  • Provide hands-on guidance and training to super users on the optimal usage of workforce management tools, systems, and best practices, ensuring consistent and optimised adoption.  

  • Actively engage with global workforce management community to gather insights  


Payroll and financial accountability - Analysis oriented  


  • Work with finance and Sales team to establish a monthly budget that is fair and equitable for the stores.   

  • Analyse the forecast given from finance and make sure that it is a realistic number given sales plan, workload, tasks, floor changes, price increases etc.   
  • Ensure that all store types have the appropriate number of hours and payroll allocated to ensure effective scheduling.  

  • Continuous analysis and investigation with retail on exceptions to the plan eg where stores are over hours or what support is needed.  

  • Work with the payroll and HR team on any expected increases in headcount for the year.  

  • Analyze market-specific workforce performance, attendance, and productivity data to identify operational trends, patterns, and opportunities for continuous improvement in collaboration with local and global workforce management teams.  

  • Ensure adherence to employment law, regulations, and company policies pertinent to workforce management, time and attendance, and employee scheduling within the diverse markets under purview.  




  • Proven experience in workforce management, preferably within the retail industry.   

  • Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels across different cultural backgrounds.  

  • Strong analytical skills with the ability to interpret and leverage data to drive decision-making.  

  • Proficiency in workforce management software and scheduling tools. Experience with Ceridian Workforce is considered an advantage.  

  • Strong organizational and time management abilities, with the capacity to manage multiple priorities and meet deadlines in a global context.  

  • Demonstrated problem-solving and decision-making skills.  

  • Knowledge of employment law and regulations across the Spain & Portugal, particularly as they pertain to workforce management is considered an advantage  

  • Retail experience and an understanding of the unique challenges and requirements of the industry.  

  • Ability to adapt to a fast-paced, dynamic environment and work effectively under pressure.  

  • Fluent Spanish & English.  


Did we get your attention?  


We hope that you feel confident applying, however if you have more questions regarding the role, please contact:  


Luca Maselli  

Talent Acquisition Iberia  


If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!  


We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site  


About Pandora  


Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores.  

Headquartered in Copenhagen, Denmark, Pandora employs 30,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in 2021.  


At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.