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Shop Director - Flagship

City:  Madrid
Country/Region:  ES
Application Deadline:  30/04/2025

Shop Director - Flagship

Scope: Barcelona 

  

OVERVIEW  

 

We are looking for a Shop Director to lead the opening and long-term success of our upcoming flagship store in Barcelona. This is not a typical store management role: due to the scale, visibility and strategic importance of this location, we are looking for someone with extensive experience in retail management, ideally with a background managing multiple stores or large-scale operations. 

This role offers the unique opportunity to join ahead of the store opening, allowing time for a thorough onboarding process and active involvement in the store launch preparation. 

  

 

THE ROLE & RESPONSIBILITIES 

 

The Shop Director will be responsible for building and leading a high-performing team, ensuring an exceptional customer experience and delivering strong commercial results, while consistently upholding Pandora’s brand values and operational standards. 

 

Key Responsibilities include: 

 

People 

 

  • Recruit, inspire and lead the store team, fostering a culture of engagement, performance and development. 

  • Adapt leadership and coaching to varying experience levels, ensuring consistent development in people management, product knowledge and customer service. 

  • Promote an inclusive and collaborative work environment aligned with Pandora values. 

  • Identify and develop internal talent to support long-term succession planning. 

 

Performance and Standards 

 

  • Take full ownership of store KPIs, driving sales, profitability and operational excellence. 

  • Lead the delivery of exceptional customer experience and global brand initiatives. 

  • Ensure outstanding execution of visual merchandising, adapting global standards to the local market. 

 

Partnerships, Training and Communication 

 

  • Collaborate with HR, Retail Operations, Training and Merchandising teams to maximise store performance. 

  • Support the roll-out of training programs that enhance team capability and business results. 

  • Maintain clear and consistent communication with internal stakeholders and store team. 

  • Participate in face-to-face training sessions and workshops to support team engagement. 

 

Process, Analysis and Administration 

 

  • Analyse business performance to identify commercial opportunities and implement actions accordingly. 

  • Manage store scheduling, payroll and operational processes aligned with business expectations. 

  • Provide regular feedback on product, customer behaviour and local market insights. 

  

 

MORE ABOUT YOU 

 

  • Previous experience as Store Manager in a high-volume or high-profile location. 

  • Experience as Area Manager or managing multiple locations is highly valued. 

  • A commercial and customer-oriented mindset with a strong drive for results. 

  • Natural leadership and strong people development skills. 

  • Highly organised and analytical, with a strategic and solution-focused mindset. 

  • Excellent communication skills in Spanish; good level of English required. 

  • Ability to work under pressure and adapt in a fast-paced environment. 

  • Strong business acumen and understanding of retail KPIs. 

  • Availability to join ahead of the store opening for onboarding and launch preparation. 

 

OUR REWARDS 

 

Our people are a key part of our success. We are committed to offering a meaningful and rewarding career journey. Our package includes: 

 

  • Competitive salary with regular reviews 

  • Bonus scheme 

  • Employee discount on Pandora products 

  • 23 working days of holiday 

  • Inspiring work environment with development opportunities 

 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!   

    

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.   

   

ABOUT PANDORA   

  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.   

    

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

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