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Ecommerce Trade & Merchandising Specialist (Temporary)

City:  Madrid
Country/Region:  ES
Application Deadline:  30/04/2025

Scope: Iberia 

Contract type: Temporary

 

As an E-Commerce Trade & Analytics Specialist, you will be responsible for driving online sales by optimising the on-site shopping journey in line with our commercial and brand objectives. You will lead the analysis of business performance, identifying top traffic sources and improving conversion across channels.

 

WHAT YOU WILL DO 

 

Website Management

 

  • Interpret and analyse customer behaviour on our e-commerce site.

  • Lead the site experience strategy, ensuring the optimisation of all customer journeys.

  • Manage product enrichment and content via the Product Information System (PIM).

  • Operate within Salesforce Commerce Cloud.

  • Support operational development roadmaps, including testing, integration, and implementation. Create training documentation where needed and take ownership in reporting bugs or defects, with a strong focus on customer service and NPS.

  • Contribute to the short-, medium-, and long-term development of our omnichannel and marketplace strategies from both a consumer and operational perspective.

  • Collaborate with the social media and customer service teams to collect and act on consumer feedback.

 

Analysis & Reporting

 

  • Effectively trade the website with a focus on improving user experience and performance.

  • Drive sales and conversion by optimising key touchpoints such as navigation, on-site search, and sort orders.

  • Execute promotions and offers accurately and on time through Salesforce.

  • Support the Trading & Optimisation Manager in the sales planning process.

  • Participate in UAT and the launch of new digital features.

  • Provide regular analysis (daily, weekly, monthly, quarterly) on KPIs, campaign and promotional performance, top navigation, and sorting behaviour.

  • Evaluate user behaviour across digital channels (SEO, PPC, Affiliate, Email, Display), implementing segmentation strategies including behavioural analysis.

  • Support the CRM team with segmentation analysis and the generation of actionable customer insights.

  • Collaborate with local and regional merchandising teams to report on product and category performance and stock availability.

  • Analyse content and customer journeys to support retention strategies and repeat purchases, in close collaboration with the Web Merchandising Specialist.

 

Communication & Alignment

 

  • Maintain strong communication with cluster and group stakeholders regarding trade and analytics topics, coordinating platform optimisation and new feature rollouts for the local site.

  • Collaborate with the Media & Traffic Specialist to optimise media investments.

  • Work closely with Brand and Trade Marketing teams to ensure alignment on the commercial calendar and overall brand expression.

  • Coordinate with the CRO Manager to implement and measure merchandising A/B tests.

 

 

MORE ABOUT YOU

 

  • Strong experience in e-commerce, with excellent time management and prioritisation skills.

  • Good working knowledge of tools such as Adobe, Salesforce Marketing Cloud, Content Square, Monetate (or similar).

  • Proficient in Microsoft Office (Word, PowerPoint, Excel).

  • Skilled at analysing large and complex datasets, with high attention to detail.

  • Proven ability to identify and action business growth opportunities through data analysis.

  • Previous experience in e-commerce merchandising or close collaboration with merchandising teams.

  • Able to clearly communicate complex insights to business stakeholders.

  • Confident in challenging opinions and decisions using data.

  • Commercially focused, with a strong drive to support online sales as part of a collaborative team.

  • Curious, proactive and hands-on, with a can-do attitude.

  • Comfortable managing multiple priorities in a fast-paced environment.

  • Experience managing full web development project lifecycles is a plus.

 

WHAT WE OFFER

 

  • An exciting opportunity within an international, passionate and performance-driven team.

  • A hybrid working model, combining remote work and on-site presence at our Madrid office.

  • Access to continuous learning and professional development opportunities.

  • An attractive staff discount after 3 months of employment.

 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!      

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.    

    

 

ABOUT PANDORA    

 

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.      

 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

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