Loss Prevention Business Partner
As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About the Role:
The Loss Prevention Business Partner protects Pandora’s assets by conducting field audits, investigating leads, and providing specialized training to ensure compliance with Loss Prevention policies. This role focuses on proactive and reactive measures to mitigate shrink, leveraging exception-based reporting and alarm management systems while collaborating with Inventory Management and Sales Analytics teams to enhance investigative efforts.
Your Role as a LPBP
Accountabilities: Audits & Compliance:
• Conduct operational field audits to ensure adherence to Loss Prevention policies and operational standards.
• Partner with store managers and field leaders to address compliance gaps and implement corrective actions.
• Develop and execute an audit follow-up process to ensure long-term adherence to standards. Investigations & Risk Mitigation:
• Follow up on leads generated through Zellman/KWI and POS exception reporting, conducting thorough investigations. • Collaborate with field teams and HR to address theft, fraud, and procedural violations.
• Prepare detailed investigative reports and provide actionable recommendations to leadership.
Training & Awareness:
• Lead Loss Prevention training programs for field and store teams, covering fraud detection, operational compliance, physical safety and security, and Keyholder responsibilities.
• Create and maintain training materials to promote
Loss Prevention awareness and compliance. Alarm & System Management:
• Manage alarm codes, permitting, and fine processing to ensure compliance across all locations.
• Monitor alarm activity for trends and anomalies, addressing potential risks proactively.
Collaboration & Support:
• Work closely with the Inventory Management Specialist to align shrink reduction strategies with inventory data and reporting.
• Partner with the Sales Analytics team to leverage data trends for investigative and operational improvements.
Process Improvement:
• Identify opportunities to enhance Loss Prevention processes and implement best practices.
• Stay updated on emerging Loss Prevention technologies and techniques to strengthen operational controls. Reporting & Performance Tracking:
• Provide regular updates on Loss Prevention KPIs, trends, and investigative outcomes to leadership.
• Develop dashboards and reports to monitor compliance and shrink-related metrics.
• Support leadership with data and insights for strategic Loss Prevention initiatives.
Craft your career with us if you have:
- Bachelor’s degree in Criminal Justice, Business Administration, or a related field.
• 3-5 years of experience in Loss Prevention, asset protection, or retail operations.
• Strong understanding of shrink reduction strategies, investigative techniques, and operational compliance.
• Experience with exception-based reporting systems and alarm management tools.
• Proficiency in data analysis tools (e.g., Excel, Tableau, or Power BI).
• Excellent organizational and problem-solving abilities.
• Strong communication and collaboration skills, with the ability to influence field and leadership teams.
• Knowledge of Loss Prevention technologies, alarm systems, and compliance requirements.
New York Salary - $120,000 - $150,000 commensurate with experience
About Pandora:
Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors,
possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM:
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.