Sales Standards, Support & Comms Manager

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. 

Our People

Our global workforce is made up of over 35,000 passionate people who, in 2024, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.  

What we’re looking for 

• Retail Experience: Proven experience in retail operations management. RSM level and above. 

• Data-Driven Decision Making: Proficiency in analyzing data and using insights to drive operational improvements. 

• Interpersonal Skills: Strong interpersonal skills for building strategic relationships and alliances with internal & external stakeholders and collaborating cross-functionally. 

• Vendor Relations: Strong relationships with suppliers and vendors, ensuring timely and cost-effective procurement. 

• Financial Acumen & Budget Management: Experience in managing budgets, financial planning, and cost control. Familiarity with key performance indicators (KPIs) and how to use them to measure and improve performance. 

• Process Optimisation: Ability to streamline processes and improve operational efficiencies. 

• Technological Proficiency: Knowledge of retail management systems, inventory management software, and other relevant technologies. Willingness to learn and implement new technologies and systems. 

• Customer-Centric Mindset: Understanding the importance of customer satisfaction and how to enhance the customer experience. 

• Resource Management: Efficient allocation and utilization of resources, including personnel, time, and budget. 

• Regulatory Compliance: Knowledge of relevant laws and regulations affecting retail operations, including labour laws, health and safety regulations, and industry standards. 

• Policy Implementation: Ability to develop and enforce company policies and procedures to ensure compliance. 

• Performance Management: Establishing and monitoring performance metrics to evaluate employee and store performance. Implementing systems for regular feedback and performance reviews. 

• Project Coordination: Ability to manage multiple projects simultaneously, ensuring they are completed on time and within budget. 

The successful candidate 

• Strong Leadership: Ability to inspire, lead, and manage teams across multiple locations. 

• Decision-Making: Competence in making strategic and operational decisions quickly and effectively. 

• Problem-Solving: Ability to identify issues and develop effective solutions promptly. 

• Effective Communication: Excellent verbal and written communication skills to interact with staff, vendors, and senior management.