Retail Systems Associate

Retail Systems Associate

Contract: Permanent

Location: Flexible hybrid working style with three days (Tuesday-Thursday) in the London office

The role

The Retail Systems Associate is responsible for overseeing the implementation, maintenance, and optimisation of retail technology systems to support smooth store operations. This role acts as a liaison between store teams, IT, and external vendors, ensuring the efficient and secure functioning of retail systems such as POS, inventory management, and reporting platforms.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

Systems Management

• Oversee the daily operation and maintenance of all retail systems and databases.
• Ensure all systems are up-to-date, reliable, and functioning efficiently.
• Proactively monitor system performance and promptly resolve issues.
• Supporting the Retail Standards & Operations Manager on systems integration and maintenance such as; POS systems, data insights and store Masterdata including opening hours

Project Coordination

• Support with store opening/closing/transitions programme (as appropriate)
• Lead the implementation of new retail systems and software updates.
• Collaborate with IT and cross-functional teams to ensure seamless integration of systems.
• Manage project timelines, resources, and budgets effectively.

Training and Support

• Develop and deliver training sessions for retail staff on system usage.
• Provide ongoing technical support to store teams.
• Create and maintain comprehensive user manuals and documentation.

Data Analysis and Reporting

• Generate regular reports on system usage and performance metrics.
• Analyse operational data to identify trends and areas for improvement.
• Present findings and recommendations to senior leadership.

Process Improvement

• Identify inefficiencies and recommend system enhancements to improve workflows.
• Work with cross-functional teams to implement improvements that enhance customer experience and operational efficiency.
• Stay informed on industry trends and emerging retail technologies.

Vendor Management

• Manage vendor relationships to ensure service quality and cost-effectiveness.
• Building and maintaining relationships with external suppliers such as; footfallcamera maintenance, cash services, gift cards & consumables providers and other retail analytics platforms.
•  Appraise departmental supplier base performance to propose new objectives & strategy. Reviewing existing supplier contracts to drive a cost-focused culture across the department.

Compliance and Security

• Ensure all systems comply with internal policies, regulatory standards, and security protocols.
• Conduct regular system audits to maintain integrity and data security Travel: Occasionally visit retail stores to provide on-site support and conduct evaluations.
• Attend industry conferences and training sessions to stay updated on best practices.

The successful candidate

• Attention to detail with a mentality of stores as their customer
• Builds strong & effective relationships with a wide variety of stakeholders
• Strong communication skills (written, verbal and interpersonal)
• Inquisitive and able to quickly grasp and understand the needs of stakeholders in relation to projects
• Strong analytical skills with the ability to extract and summarise complex processes well and sees the component parts, parallels, contrasts, and the root causes
• Proactively contributes ideas to the business to help it continue to deliver a winning performance
• High level organisation & planning skills
• Is resourceful and finds solutions: Uses initiative to look for ways to improve ways of working
• Self-motivated and driven by results
• Thrives in a dynamic, changing and fast-paced environment
• Ability to work at pace on multiple tasks with a flexible and adaptable approach
• Able to prioritise work and suitably manage workload
• Positive can do attitude and always a team player
• Proactive and shows initiative while carrying out tasks, always challenges the status quo
• Demonstrates accountability to deliver within role and drive the right results

Technical/Specific experience

• Intermediate to advanced skills in Microsoft 365 - Excel, PowerPoint, Word, Power BI etc
• Experience with POS systems and retail technology solutions.
• Familiarity with inventory management, supply chain logistics
• Knowledge of compliance and regulatory software for retail operations

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

What We Offer

Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
• Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
• Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
• Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.

At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.

Your future is waiting – craft the incredible with Pandora!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*